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SOLVED Uploading a backup file issue

Discussion in 'Data Protection' started by SZ8, Jul 10, 2018.

  1. SZ8

    SZ8 Registered

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    Hello,

    a friend sent me a backup file of his site and I want to restore it in my site (we both use cPanel).

    The file looks like 'sitename.tar.zip.001' and I tried to restore it in FILES --> BACKUP --> RESTORE A HOME DIRECTORY BACKUP; but it doesn't work (opens a new page that says 'upload 0%' forever).

    It's the first time I use cPanel, so I'm a beginner.

    I hope someone can help me!

    :)

    Thank you very much.
    SZ8
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You won't be able to restore that file. Apparently it's an incomplete download, that's why the file ends in a number.

    You'll need to re-download the Full Website Backup from the Backups tool in that account's current cPanel if you're planning on restoring it to another server.
     
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  3. SZ8

    SZ8 Registered

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    Thank you so much. I read something relatively .001 files and cpanel documentation before opening this thread and I imagined the problem is that but I wasn't sure!!!! So thank you very much for your help! :)
     
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