SOLVED Uploading a backup file issue

SZ8

Registered
Jul 10, 2018
2
1
3
Italy
cPanel Access Level
Website Owner
Hello,

a friend sent me a backup file of his site and I want to restore it in my site (we both use cPanel).

The file looks like 'sitename.tar.zip.001' and I tried to restore it in FILES --> BACKUP --> RESTORE A HOME DIRECTORY BACKUP; but it doesn't work (opens a new page that says 'upload 0%' forever).

It's the first time I use cPanel, so I'm a beginner.

I hope someone can help me!

:)

Thank you very much.
SZ8
 

Infopro

Well-Known Member
May 20, 2003
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Pennsylvania
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The file looks like 'sitename.tar.zip.001' and I tried to restore it in FILES
You won't be able to restore that file. Apparently it's an incomplete download, that's why the file ends in a number.

You'll need to re-download the Full Website Backup from the Backups tool in that account's current cPanel if you're planning on restoring it to another server.
 

SZ8

Registered
Jul 10, 2018
2
1
3
Italy
cPanel Access Level
Website Owner
Thank you so much. I read something relatively .001 files and cpanel documentation before opening this thread and I imagined the problem is that but I wasn't sure!!!! So thank you very much for your help! :)
 
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