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Uploading Problems

Discussion in 'General Discussion' started by itdcaj, Dec 30, 2008.

  1. itdcaj

    itdcaj Registered

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    I have two users reporting the same issue. They are able to connect to cPanel, open the File Manager, browse to a file they wish to upload(index.htm) but although the system is picking up the file and looks to be uploading nothing further happens. The file is not updated and the user does not get the prompt to overwrite.
    No error messages.

    I am waiting for feedback on what each user is running.(one is a home user, the other on a large network environment)

    My suspicion is that this client side and may be due to AV settings.
    Has anyone come accross this or something similar before?

    Any advice would be appreciated.

    Thanks
     
  2. ericgregory

    ericgregory Well-Known Member
    PartnerNOC

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    Do you have more then these two users reporting the problem? I agree with you though, that finding out what they're using will definitely help troubleshoot this issue. If you still have problems after seeing what's up on the users' end of things please open a support ticket with our tech team and we'll get it straightened out for you.

    Thanks
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Please have your hosting provider look into this for you. If they need assistance with this, they're welcome to contact us directly for assistance with this issue: http://tickets.cPanel.net/submit
     
  4. lungfaedu

    lungfaedu Registered

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    Please I got a problem with my index.htm and now the website home page display is blank. I tried to upload the new edited page but it is showing 0kb. What can I do to update my home page because my website is blank because of the problem with the index.htm
     
  5. lungfaedu

    lungfaedu Registered

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    I was trying to update the email contact of my website but it is not updating and showing error on the home page. What is causing the problem please?
     
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