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urchin broken on client side

Discussion in 'General Discussion' started by Secret Agent, Nov 9, 2004.

  1. Secret Agent

    Secret Agent Guest

    I installed Urchin on my server (integreated with cpanel). When viewing Urchin via client side (in cpanel's web/ftp stats area) I get this:

    Unable to access configuration or direct linking is off

    How do I fix this?

    cpanel build: 9.9.8-CURRENT 88

    I've searched the forums but every thread seemed too old for my cpanel version to even compare.
     
  2. Secret Agent

    Secret Agent Guest

    Someone please help
     
  3. Solokron

    Solokron Well-Known Member

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    I am also having this issue. I have not found any resolutions to it.
     
  4. mdweb

    mdweb Member
    PartnerNOC

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    urchin

    You need to go into the Urchin administration
    servename.com:9999 (open port on your firewall).

    Then go into the settings and turn direct linking on.
     
  5. 21chosting

    21chosting Registered

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    Nope

    In my experience, this does not work. I have tried several things now. I am running cPanel 10.6.0-CURRENT 214 and Urchin v5.7.03 and they simply do not work with each other!!!

    All I get is :

    "Unable to access configuration or direct linking is off "

    I have (and I mean several times) set Direct Linking to ON and clicked update but still this does not work!!!

    I have run /usr/local/urchin/util/inspector and the output is:


    The webserver is configured to run as user nobody and group nobody

    /usr/local/urchin/bin/admin: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/bin/auth: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/bin/rollup.cgi: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/bin/urchin: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/bin/urchin.cgi: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/bin/urchinctl: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/bin/urchind: Urchin 5703 (redhat_ent3)
    -->Missing File: /usr/local/urchin/data/conf/uconf.log
    /usr/local/urchin/htdocs/report.cgi: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/htdocs/session.cgi: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/geo-update: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/inspector: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/u3importer: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/uconf-driver: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/uconf-export: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/uconf-import: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/uconf-schedule: Urchin 5703 (redhat_ent3)
    /usr/local/urchin/util/udb-sanitizer: Urchin 5703 (redhat_ent3)
    -->/usr/local/urchin/var/urchinwebd.conf is not owned by the user nobody
    -->/usr/local/urchin/var/urchinwebd.conf is not owned by the group nobody

    My only assumptions are that:

    -->Missing File: /usr/local/urchin/data/conf/uconf.log

    This part of this message means a critical file is missing. Well failing everything else I thought I would raise a ticket at my host. Here is what I got:

    So now what? Do I give in and stick to AWStats or do I keep battling??? Come on cPanel, get together with Urchin and make this work!

    If anyone has any clues, please let me know!!

    Thanks
    Liam
     
    #5 21chosting, Sep 15, 2005
    Last edited: Sep 15, 2005
  6. payne

    payne Well-Known Member

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    You can install Urchin in a non-standard named directory and cpanellogd will not turn it off every night. For example, I installed urchin in /usr/local/urchin-nocpanel and it works beautifully. I manually create profiles for big customers and give them their own logins outside of their cpanel. Not the perfect world, but it has been SOOOOOOO much easier to manage than the cpanel-integrated way.
     
  7. vikas_adhangale

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    One more problem about Urchin stats

    Hello,

    If you are getting "Direct Linking is disabled to this application" error :confused: , then you will have to make sure that you are using proper cpanel version, probably RELEASE version using
    #cat /usr/local/cpanel/version . If it's not updated Cpanel version then it may flash the errors. Please make sure to change the Cpanel versio and then run upcp /scripts/upcp --force
    Get Urchin stats working....... Enjoy... :D


    Thank you
    Vikas A.
    http://eTechsupport.net
     
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