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Urchin errors

Discussion in 'General Discussion' started by optize, Aug 5, 2005.

  1. optize

    optize Well-Known Member

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    We're getting this error when trying to view urchin stats.

    Unable to get profile id from configuration database
     
  2. Planet_Master

    Planet_Master Well-Known Member

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    Simply means there is no profile for that particular domain in Urchin, therefore no stats and no connection to the Urchin webserver.

    try running:
    /scripts/runweblogs for that user and see if Urchin then appears, if so then thats good. if not could be you have already filled the user profile license. You can delete profiles that no longer have accounts on the server, upgrade your license or limit Urchin to just main domains as one account can take up many profiles with subdomains and addons.

    Your derfault Urchin Admin panel should be at:
    http://hostname:9999

    Contact your datacenter if you continue to have problems.
     
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