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URGENT - lost FTP password for customer, root password not w

Discussion in 'General Discussion' started by RandyL712, Sep 20, 2002.

  1. RandyL712

    RandyL712 Well-Known Member

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    Trying to login to customer's FTP, they dont' remember password ( but it's saved in the HTML program) and I lost it. I thought my root password would always work, but apparently that's only for the CPANEL and not for FTP.

    Any way to recover this?? Or any way to make root ALSO work??

    Really urgent, need to modify this ASAP without changing their password if possible.
     
  2. TheVoice

    TheVoice Well-Known Member

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    in WHM go to modify passwords and make a new pass for them. that will fix the problem if it doesn't go down to the cpanel4 box in whm and sync ftp passes. Hope that helps.
     
  3. awsol

    awsol cPanel Test Bitch

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    Get SecureCRT from www.download.com which lets you FTP in as root. It is FTP over SSH.
     
  4. RandyL712

    RandyL712 Well-Known Member

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    [quote:08e63a5c44]Really urgent, need to modify this ASAP without changing their password if possible.[/quote:08e63a5c44]
     
  5. moronhead

    moronhead Well-Known Member

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    Why would you want to FTP to the client if you've got SSH root access to the server?
     
  6. ivaserver

    ivaserver Well-Known Member

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    I have downloaded SecureCRT all i can see is a ssh connection like putty not FTP ??
     
  7. JustinK

    JustinK Well-Known Member

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    To simply answer the question, unless it was written down, it's encrypted and unrecoverable. Save yourself some time and change the password for the account and then change it in the html program.
     
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