Urgent need to Recover mistakenly deleted files

segun_nira

Registered
Jul 24, 2017
4
0
1
Nigeria
cPanel Access Level
Root Administrator
Hi all,
How do one go about recovering email files that were mistakenly deleted on cpanel account.

the trash is empty. But looking at the statistics it shows the count of the numbers of the email accounts but the emails cannot be traced within the file manager.

urgent help required. Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Do you have any backups of the account available? Also, do you have root access to the system or is this a shared hosting account?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
We have an old server containing the email accounts we migrated from. But no backup on the current server
You won't be able to recover missing emails if you do not have backups of the account. It's possible someone accessed the email accounts using POP3, and thus the emails were downloaded onto the local email client and removed from the server. The following document lists the directories where email data is stored should you want to try recovering the data from the old server:

How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
New on the statistic we can see the count of email addresses created on the server.
Could you confirm if you are attempting to restore the actual email accounts, or the email data contained within the email accounts? If this is for the email accounts, did you perform any specific actions before noticing the email accounts were missing?

Thank you.
 

segun_nira

Registered
Jul 24, 2017
4
0
1
Nigeria
cPanel Access Level
Root Administrator
Yes we have just restored one of the email data but we still can't access the email account from the GUI. The data is also not visible in the mail directory that it was transferred to, we can only view it as hidden.
 

24x7server

Well-Known Member
Apr 17, 2013
1,896
91
78
India
cPanel Access Level
Root Administrator
Hi,

How did you restore the email data? Did you restore it in the proper place to be able to accessible? I think you did not restore it properly because the moment you restore it in the proper place the mails start displaying in the web mail..

Exactly where did you restore it?