Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Urgent need to Recover mistakenly deleted files

Discussion in 'E-mail Discussion' started by segun_nira, Jul 24, 2017.

  1. segun_nira

    segun_nira Registered

    Joined:
    Jul 24, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Nigeria
    cPanel Access Level:
    Root Administrator
    Hi all,
    How do one go about recovering email files that were mistakenly deleted on cpanel account.

    the trash is empty. But looking at the statistics it shows the count of the numbers of the email accounts but the emails cannot be traced within the file manager.

    urgent help required. Thank you
     
    #1 segun_nira, Jul 24, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,968
    Likes Received:
    2,119
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Do you have any backups of the account available? Also, do you have root access to the system or is this a shared hosting account?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 24, 2017
  3. segun_nira

    segun_nira Registered

    Joined:
    Jul 24, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Nigeria
    cPanel Access Level:
    Root Administrator
    We have an old server containing the email accounts we migrated from. But no backup on the current server

    We do have root access to the server
     
    #3 segun_nira, Jul 24, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,968
    Likes Received:
    2,119
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    You won't be able to recover missing emails if you do not have backups of the account. It's possible someone accessed the email accounts using POP3, and thus the emails were downloaded onto the local email client and removed from the server. The following document lists the directories where email data is stored should you want to try recovering the data from the old server:

    How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jul 24, 2017
  5. segun_nira

    segun_nira Registered

    Joined:
    Jul 24, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Nigeria
    cPanel Access Level:
    Root Administrator
    on the statistic we can see the count of email addresses created on the server.
     
    #5 segun_nira, Jul 24, 2017
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,968
    Likes Received:
    2,119
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you confirm if you are attempting to restore the actual email accounts, or the email data contained within the email accounts? If this is for the email accounts, did you perform any specific actions before noticing the email accounts were missing?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Jul 24, 2017
  7. segun_nira

    segun_nira Registered

    Joined:
    Jul 24, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Nigeria
    cPanel Access Level:
    Root Administrator
    Yes we have just restored one of the email data but we still can't access the email account from the GUI. The data is also not visible in the mail directory that it was transferred to, we can only view it as hidden.
     
    #7 segun_nira, Jul 24, 2017
  8. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,890
    Likes Received:
    91
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi,

    How did you restore the email data? Did you restore it in the proper place to be able to accessible? I think you did not restore it properly because the moment you restore it in the proper place the mails start displaying in the web mail..

    Exactly where did you restore it?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 24x7server, Jul 25, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Urgent need Recover
  1. cPanelBenny

    Urgent DCV Updates

    cPanelBenny, Jul 10, 2017, in forum: cPanel Announcements
    Replies:
    3
    Views:
    5,267
    linux4me2
    Jul 20, 2017
  2. Reado

    Needed system RPMs were not installed: ImageMagick-devel

    Reado, May 15, 2019 at 4:54 AM, in forum: General Discussion
    Replies:
    7
    Views:
    233
    cPanelLauren
    May 20, 2019 at 10:08 AM
  3. jndawson

    In Progress [CPANEL-27373] Needed system RPMs were not installed: perl-File-Copy-Recursive

    jndawson, May 14, 2019 at 6:27 PM, in forum: General Discussion
    Replies:
    7
    Views:
    339
    jndawson
    May 16, 2019 at 3:24 PM
  4. Kent Brockman

    Delete unneeded DNS entries after taking a server off of a DNS Cluster?

    Kent Brockman, May 5, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    133
    Kent Brockman
    May 13, 2019
  5. robahas

    Why do I need to set up nameservers in WHM?

    robahas, Apr 27, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    171
    cPanelMichael
    Apr 30, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice