Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

URGENT Please help

Discussion in 'General Discussion' started by thewebco, Jul 10, 2008.

  1. thewebco

    thewebco Registered

    Joined:
    Aug 29, 2007
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    our host is threatening to turn our account off
    they are telling us we are doing backups of our accounts.
    We did not intentionally set this up but all of our accounts are being backed

    all of them hace cpmove-XXXXX.gz

    We have no access to whm reseller - backup or cpbackup

    this is what they are telling us

    root 11551 0.0 0.0 2516 392 ? SN 01:29 0:00 \_ /usr/local/cpanel/bin/cpuwatch 2.0 /scripts/pkgacct myuser/backup/cpbackup/daily backup
    root 11552 0.0 0.3 34980 13540 ? TNs 01:29 0:00 \_ pkgacct - myuser - av: 2
    root 11719 0.7 0.5 45196 22588 ? TN 01:29 0:14 \_ pkgacct - myuser - av: 2

    I have checked my cron jobs , no root access to root
    Can anyone help me.....please

    If I could turn it off I would don't really know what or how?????I will lose everything.........

    ideas ?
     
    #1 thewebco, Jul 10, 2008
  2. thewebco

    thewebco Registered

    Joined:
    Aug 29, 2007
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    Help

    ideas?
    What is causing this?
     
    #2 thewebco, Jul 10, 2008
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,677
    Likes Received:
    299
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    They are telling you that you cannot backup your files? Hmm, if it was me I think I WOULD backup my files and then I would move to another hoster, QUICK!

    Just my 2.
     
    #3 Infopro, Jul 10, 2008
  4. Serra

    Serra Well-Known Member

    Joined:
    Oct 27, 2005
    Messages:
    235
    Likes Received:
    9
    Trophy Points:
    168
    Location:
    Florida
    Backup automation is via WHM, so you don't have access to turn it on or off. I can't see how this is your issue. The host should resolve this.

    However, I would second the idea that if your host doesn't allow you to run backups, then you may need a new host. You should be able to run backups when and if you want them. They are the primary way of keeping, well, backups for your own use. The host may well provide backups for you, but it greatly increases your risk if you can't keep backups for yourself.
     
    #4 Serra, Jul 10, 2008
  5. thewebco

    thewebco Registered

    Joined:
    Aug 29, 2007
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    Host

    Suggestion on an affordable Master Reseller account
    cpane/ whm/WHM Reseller
    Rvsitebuilder
    fantastico
     
    #5 thewebco, Jul 10, 2008
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,677
    Likes Received:
    299
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    #6 Infopro, Jul 10, 2008
(You must log in or sign up to post here.)
Loading...
Similar Threads - URGENT Please help
  1. segun_nira

    Urgent need to Recover mistakenly deleted files

    segun_nira, Jul 24, 2017, in forum: E-mail Discussions
    Replies:
    7
    Views:
    187
    24x7server
    Jul 25, 2017
  2. cPanelBenny

    Urgent DCV Updates

    cPanelBenny, Jul 10, 2017, in forum: cPanel Announcements
    Replies:
    3
    Views:
    4,513
    linux4me2
    Jul 20, 2017
  3. Andre Oliveira

    Please turn on SMTP Authentication in your mail client

    Andre Oliveira, Sep 17, 2017 at 8:46 PM, in forum: E-mail Discussions
    Replies:
    2
    Views:
    94
    cPanelMichael
    Sep 19, 2017 at 10:11 AM
  4. John Schmerold

    cp systemd: service is marked executable. Please remove executable permission bits

    John Schmerold, Jul 21, 2017, in forum: Security
    Replies:
    3
    Views:
    214
    cPanelMichael
    Aug 9, 2017
  5. s.isselmou

    Please turn on SMTP Authentication

    s.isselmou, Jul 12, 2017, in forum: E-mail Discussions
    Replies:
    9
    Views:
    830
    s.isselmou
    Jul 14, 2017

Share This Page