thewebco

Registered
Aug 29, 2007
4
0
51
our host is threatening to turn our account off
they are telling us we are doing backups of our accounts.
We did not intentionally set this up but all of our accounts are being backed

all of them hace cpmove-XXXXX.gz

We have no access to whm reseller - backup or cpbackup

this is what they are telling us

root 11551 0.0 0.0 2516 392 ? SN 01:29 0:00 \_ /usr/local/cpanel/bin/cpuwatch 2.0 /scripts/pkgacct myuser/backup/cpbackup/daily backup
root 11552 0.0 0.3 34980 13540 ? TNs 01:29 0:00 \_ pkgacct - myuser - av: 2
root 11719 0.7 0.5 45196 22588 ? TN 01:29 0:14 \_ pkgacct - myuser - av: 2

I have checked my cron jobs , no root access to root
Can anyone help me.....please

If I could turn it off I would don't really know what or how?????I will lose everything.........

ideas ?
 

Serra

Well-Known Member
Oct 27, 2005
267
18
168
Florida
Backup automation is via WHM, so you don't have access to turn it on or off. I can't see how this is your issue. The host should resolve this.

However, I would second the idea that if your host doesn't allow you to run backups, then you may need a new host. You should be able to run backups when and if you want them. They are the primary way of keeping, well, backups for your own use. The host may well provide backups for you, but it greatly increases your risk if you can't keep backups for yourself.
 

thewebco

Registered
Aug 29, 2007
4
0
51
Host

Suggestion on an affordable Master Reseller account
cpane/ whm/WHM Reseller
Rvsitebuilder
fantastico