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URGENT Please help

Discussion in 'General Discussion' started by thewebco, Jul 10, 2008.

  1. thewebco

    thewebco Registered

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    our host is threatening to turn our account off
    they are telling us we are doing backups of our accounts.
    We did not intentionally set this up but all of our accounts are being backed

    all of them hace cpmove-XXXXX.gz

    We have no access to whm reseller - backup or cpbackup

    this is what they are telling us

    root 11551 0.0 0.0 2516 392 ? SN 01:29 0:00 \_ /usr/local/cpanel/bin/cpuwatch 2.0 /scripts/pkgacct myuser/backup/cpbackup/daily backup
    root 11552 0.0 0.3 34980 13540 ? TNs 01:29 0:00 \_ pkgacct - myuser - av: 2
    root 11719 0.7 0.5 45196 22588 ? TN 01:29 0:14 \_ pkgacct - myuser - av: 2

    I have checked my cron jobs , no root access to root
    Can anyone help me.....please

    If I could turn it off I would don't really know what or how?????I will lose everything.........

    ideas ?
     
    #1 thewebco, Jul 10, 2008
  2. thewebco

    thewebco Registered

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    Help

    ideas?
    What is causing this?
     
    #2 thewebco, Jul 10, 2008
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    They are telling you that you cannot backup your files? Hmm, if it was me I think I WOULD backup my files and then I would move to another hoster, QUICK!

    Just my 2.
     
    #3 Infopro, Jul 10, 2008
  4. Serra

    Serra Well-Known Member

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    Backup automation is via WHM, so you don't have access to turn it on or off. I can't see how this is your issue. The host should resolve this.

    However, I would second the idea that if your host doesn't allow you to run backups, then you may need a new host. You should be able to run backups when and if you want them. They are the primary way of keeping, well, backups for your own use. The host may well provide backups for you, but it greatly increases your risk if you can't keep backups for yourself.
     
    #4 Serra, Jul 10, 2008
  5. thewebco

    thewebco Registered

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    Host

    Suggestion on an affordable Master Reseller account
    cpane/ whm/WHM Reseller
    Rvsitebuilder
    fantastico
     
    #5 thewebco, Jul 10, 2008
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    #6 Infopro, Jul 10, 2008
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