[Urgent] SSL will expire but WHM not renewed him

[MindServer]

Hi,

I have a very serious problem, WHM/cPanel send me notifications about SSL expiration but not renew him automatically. Will expire tomorrow but WHM not renewed him.

This is the information that I receive in my email:

The SSL certificate for “exim” on "subdomain.domain.com" will expire in less than 30 days.

-However, when I go to WHM/cPanel -> "Manage Service SSL Certificates", I see that the "Certificate Expiration" is on: 22 March, 2022

-I don't understand nothing. The SSL will expire tomorrow or not will expire?, which is the correct information: email or "Manage Service SSL Certificates" section?.

-Maybe are different certificates?.

I have WHM/cPanel version: 11.100.0.5

Thank you very much. Have a nice day.

 

[cPanelAnthony]

Hello! The following article should explain the issue. Can you confirm if it helps?

 

[MindServer]

Hello! The following article should explain the issue. Can you confirm if it helps?

Thank you Anthony.

If is a false-positive, I need apply the steps that appear in your link?.

How can I confirm that is false-positive?.

When I go to WHM/cPanel -> "Manage Service SSL Certificates", I see that the "Certificate Expiration" is on: 22 March, 2022

This is the same SSL than the emails notifications?.

Thank you again.

 

[cPanelAnthony]

Hello! You don't need to use the steps. There might be a misunderstanding. It's not whether this notification is a false positive or not. We know for a fact it is. Running the steps in the article will simply get you the SSL early rather than waiting if you want to.

No work is needed from you.

 

[Jean-Paul Bleau]

Hi Anthony,
Does it mean the certificates will install only 3 days before expiration?
So, we do not have to do anything and just wait until it install by itself ?
Thanks.

 

[cPanelAnthony]

Hi Anthony,
Does it mean the certificates will install only 3 days before expiration?
So, we do not have to do anything and just wait until it install by itself ?
Thanks.

It should install by itself when there are three days left. If it's less than three days left and the certificate hasn't been installed, please open a ticket for us to investigate.