Use external email server

jceja

Member
Dec 11, 2017
6
1
3
Mexico
cPanel Access Level
Root Administrator
Hello, i need some help figuring out how to configure an account to use an external mail server.

The client bought his domain on goDaddy, and we redirected the DNS there to our own server, however, he would like to still use the email account that godaddy already provided to him.

I understand that i have to set the domain to use a external server and modify the DNS records, but so far, after letting the dns settings to propagate, it has not worked and is unable to recive emails.

The dns records i added where as follow

Name:myDomain.com
TTL: 14400
Class: IN
Type:MX
Record: Priority: 1 Destination: imap.secureserver.net (godaddy's server)

Name:myDomain.com
TTL: 14400
Class: IN
Type:MX
Record: Priority: 1 Destination: smtpout.secureserver.net (godaddy's server)

All help online suggested this, did i misunderstand or made a mistake on the DNS records? Thanks for any help!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
What happens when they send/receive mail? What are the instructions provided by the hosting provider? Ultimately this may be best addressed by the hosting provider as they're aware of the configuration needs for the account.
 

jceja

Member
Dec 11, 2017
6
1
3
Mexico
cPanel Access Level
Root Administrator
As far as im aware they can still send emails because their email client is setup with the remote email server, but when sending a mail to them results in a email bounce back. I have not found a help page by godaddy on how to do that sadly, i was hoping someone here had an idea on how to set it up, since setting up a remote email server supported by cpanel.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
The thing is though, if their MX records are set to use a remote server, which in this instance they are, this has nothing to do with cPanel as we have no control over the mail, technically if this is set up properly the mail never comes to the cPanel server.

The number 1 thing I would check would be to ensure that their MX records are set properly. If you're hosting DNS for their domain locally you'd make changes to their MX records on the server, but if you're using an A record redirect and logging in where the domain is registered to make changes you'd need to ensure that the domain's MX is set properly there.