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user account disappear in whm, site works

Discussion in 'General Discussion' started by Envision5000, Nov 30, 2005.

  1. Envision5000

    Envision5000 Active Member

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    Every now and then just like today a users account cannot be found in whm.
    Although it pings to the server and the website works. When something like this happens I have to put the user on a different server. Is there another way to fix this problem.
     
  2. aby

    aby Well-Known Member

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    Check the file

    /var/cpanel/username

    also check /etc/trueuserdomains and see the entry for the domain is there.. if no.. manually add it..

    Also try

    /scripts/updateuserdomains
     
  3. Envision5000

    Envision5000 Active Member

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    thanks, I'll try that next time
     
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