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User Disk Space Usage

Discussion in 'General Discussion' started by yamaharr1, Oct 24, 2014.

  1. yamaharr1

    yamaharr1 Well-Known Member

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    Is it normal for the user to have the email as "free" space?

    The user file storage is: 4.8G
    The users email storage is: 3.9G

    For a total of 8.7GB

    But in the cPanel it shows a total of 4.77 G that small difference between that and the 4.8G would be their database.

    So why isn't the email storage being calculated into the overall storage space?

    I tried /scripts/fixquotas but still the same results.

    That is a lot of free storage per user, how are we supposed to get the users full usage displayed?

    CloudLinux
    WHM 11.46.0 (build 9)
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Have you checked to verify the usage that's not counted is actually from the email? For instance, are any of the files taking up space owned by "root" or "nobody" and thus not counted towards the quota?

    Thank you.
     
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  3. yamaharr1

    yamaharr1 Well-Known Member

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    Hello Michael,

    Verified right this moment that the emails are taking up 4G

    And the files are taking up another 4.8G
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    For instance, have you checked to see if any of those files taking up the space are owned by "root" or "nobody"? What method are you using to check the disk space? Is any of the email in the .Trash directory?

    Thank you.
     
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  5. yamaharr1

    yamaharr1 Well-Known Member

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    The files aren't the concern, even if they are owned by root, the storage shows 4.8G which is what cPanel reflects, if it is missing some that might be owned by root is not an issue and is acceptable uncountable space.

    What isn't being counted are the emails, using a browser tool, I can bring up the list of accounts and the totals of what is stored in the accounts. I added it up and it comes to 4G
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You can try recalculating the email disk space with a utility such as:

    Code:
    /scripts/generate_maildirsize --verbose --confirm $username
    Thank you.
     
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  7. yamaharr1

    yamaharr1 Well-Known Member

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    Hello Michael,

    I see where you're going now, and yes you are correct.

    The 4.8G is total with root files but cPanel is showing the 4G plus the 30MB of user files, thus it is correct.

    OK the gremlins are out of my head now

    - - - Updated - - -

    OK now I want to take my words back about the uncounted space being acceptable. WOW root taking 4G

    Now you really put the gremlins back in my head.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You can update the ownership of those files to the account username if you want that usage included with the account's space total.

    Thank you.
     
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