"User-excluded domain" from SSL?

[Scott Galambos]

When I do an SSL update/check (eg. autossl_check --user=username), everything is fine for one domain.

User-excluded domain: 1 (www.domain.com)
TLS Status: Incomplete

Why?

https://domain.com

works, but

https://www.domain.com

does not because of this? Where do I fix this? uapi --user=username shows me nothing, how do I list what is manually disabled? why is it doing this? I have 25 domains which are all fine, just this one, and only www. Why?

 

[kodeslogic]

Login to the cPanel interface of the concerned account and check SSL/TLS Status >> Excludes Domains from AutoSSL if you find www.your-domain.com here then uncheck it and re-run AutoSSL

 

[Scott Galambos]

Thanks, that worked. Had to click the Include in check or whatever. not sure why it was off.

 

[kodeslogic]

I am glad I was able to help.

 

[cPRex]

Thanks fo helping out, @kodeslogic !