Scott Galambos

Well-Known Member
Jul 13, 2016
102
4
68
Canada
cPanel Access Level
Root Administrator
When I do an SSL update/check (eg. autossl_check --user=username), everything is fine for one domain.

User-excluded domain: 1 (www.domain.com)
TLS Status: Incomplete

Why?
Code:
https://domain.com
works, but
Code:
https://www.domain.com
does not because of this? Where do I fix this? uapi --user=username shows me nothing, how do I list what is manually disabled? why is it doing this? I have 25 domains which are all fine, just this one, and only www. Why?
 
Last edited by a moderator:

kodeslogic

Well-Known Member
Apr 26, 2020
320
120
118
IN
cPanel Access Level
Root Administrator
Login to the cPanel interface of the concerned account and check SSL/TLS Status >> Excludes Domains from AutoSSL if you find www.your-domain.com here then uncheck it and re-run AutoSSL