The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

user made several emailfolders but seem not to be accessed by webmail?

Discussion in 'E-mail Discussions' started by Jheroen, Oct 18, 2013.

  1. Jheroen

    Jheroen Member

    Joined:
    Mar 18, 2008
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    hi all,
    i have a user that has an info@ mail account on the server. he uses a mac and for what i know he has made a lot of mailfolders in the mac pc to sort out the mails. every folder under his standard info@ account has the same folders as the standard account.
    how can we reach those extra mailfolders as in the webmail program you don't see them.

    when i check the used diskspace i can see the full maildirectorylisting (all folders) he did setup under the standard account so the mails are in there but how can you access them by webmail?

    we switched over to gmail (mx) so with a usual mailclient on his mac he can't reach them anymore or can he by setting up a different connections to the server to save his mails?

    and if it is possible how do we do that?

    TIA :confused:
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Which specific Webmail application are you using? Typically, you can browse to the options menu in the Webmail application and subscribe to the additional mail directories.

    Thank you.
     
  3. Jheroen

    Jheroen Member

    Joined:
    Mar 18, 2008
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    using horde or roundcube.

    in neither one of these clients a can find the subfolders within the emailaccount.

    strange.... how do i subscribe to the maildirectories?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    In Roundcube, browse to:

    "Settings >> Folders"

    This will allow you to subscribe to new folders, or add additional folders. Please let us know if this helps.

    Thank you.
     
  5. Jheroen

    Jheroen Member

    Joined:
    Mar 18, 2008
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    hi
    no this step i did take allready but the folders which are listed in the file manager don't seem to show in the webmail client. only the main account is visible but all folders underneath that account shop up nowhere
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Feel free to open a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. Jheroen

    Jheroen Member

    Joined:
    Mar 18, 2008
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    Your Request id is: 4377653.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    It seems you only have access to cPanel itself, and not root access to the server. Please report this issue to your web hosting provider so they can provide you assistance with this issue.

    Thank you.
     
Loading...

Share This Page