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User not found user in maillog

Discussion in 'E-mail Discussions' started by ladydi711, Dec 18, 2006.

  1. ladydi711

    ladydi711 Well-Known Member

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    I have a single account that is having trouble receiving email. I have found the following in the maillog:

    Dec 18 14:13:01 cody cpanelpop[17061]: Connection from host=xx.xx.xx.xx to ip=xx.xx.xx.xx
    Dec 18 14:13:01 cody cpanelpop[17061]: User not found user=jgallant homedir= passwd=/etc//shadow
    Dec 18 14:13:01 cody cpanelpop[17061]: Session Closed host=xx.xx.xx.xx ip= user= realuser= totalxfer=101

    I have checked the users outlook setup and it is using the jgallant@domainname.com not just the username.

    It is also strange that if I sent to this account, I can see it it webmail until Outlook automatically checks (every 5 minutes) then the mail disappears.

    Every time the outlook client automatically checks the above entry is in the maillog.

    I searched for this error and have tried some of the recommended actions, but I cannot seem to correct this problem.

    Any other thoughts as to what I am missing?

    Thanks in Advance,
    Diane
     
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