User redirected to blank page after submiting password reset

Vladimir Šebez

Member
PartnerNOC
May 5, 2016
11
0
1
Belgrade, Serbia
cPanel Access Level
Root Administrator
Hi,

After a user tries to submit a password reset request he is redirected to a blank page. Here is the output from /usr/local/cpanel/logs/error_log
Code:
[2016-05-05 09:51:07 +0200] warn [resetpass] Error parsing resetpass template: file error - templates/resetpass_puzzle: not found at base/resetpass.cgi.pl line 1289.
    base::resetpass::render_template(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at base/resetpass.cgi.pl line 945
    base::resetpass::render_password_puzzle(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at base/resetpass.cgi.pl line 470
    base::resetpass::script(__CPANEL_HIDDEN__) called at base/resetpass.cgi.pl line 79
If anyone has any info on this issue help would be appreciated.
Thanks,
Vladimir
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Please browse to "WHM >> Tweak Settings" and review the setting for "Default Login Theme" under the "Display" tab. Ensure it's configured as "cpanel" if you want to utilize the password reset option. This is mentioned under the "Custom Themes" section of the following blog post:

Password Reset for All | cPanel Blog

Thank you.
 

gimre

Registered
Jan 21, 2015
3
1
128
cPanel Access Level
Root Administrator
Yeah, I had custom theme set up for login theme. I reverted to cpanel default theme and password reset page is working. Thanks a lot for the blog link and quick reply!
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
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I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.