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User redirected to blank page after submiting password reset

Discussion in 'General Discussion' started by Vladimir Šebez, May 5, 2016.

  1. Vladimir Šebez

    PartnerNOC

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    Hi,

    After a user tries to submit a password reset request he is redirected to a blank page. Here is the output from /usr/local/cpanel/logs/error_log
    Code:
    [2016-05-05 09:51:07 +0200] warn [resetpass] Error parsing resetpass template: file error - templates/resetpass_puzzle: not found at base/resetpass.cgi.pl line 1289.
        base::resetpass::render_template(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at base/resetpass.cgi.pl line 945
        base::resetpass::render_password_puzzle(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at base/resetpass.cgi.pl line 470
        base::resetpass::script(__CPANEL_HIDDEN__) called at base/resetpass.cgi.pl line 79
    If anyone has any info on this issue help would be appreciated.
    Thanks,
    Vladimir
     
  2. gimre

    gimre Registered

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    Hi

    I'm having the same problem since the latest update, on three different cpanel servers (whm 56.0.13)
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What version of cPanel is your server on right now?
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Please browse to "WHM >> Tweak Settings" and review the setting for "Default Login Theme" under the "Display" tab. Ensure it's configured as "cpanel" if you want to utilize the password reset option. This is mentioned under the "Custom Themes" section of the following blog post:

    Password Reset for All | cPanel Blog

    Thank you.
     
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  5. gimre

    gimre Registered

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    Yeah, I had custom theme set up for login theme. I reverted to cpanel default theme and password reset page is working. Thanks a lot for the blog link and quick reply!
     
    cPanelMichael likes this.
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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  7. Vladimir Šebez

    PartnerNOC

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    That was it. Thanks.
     
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