User redirected to blank page after submiting password reset

[Vladimir Šebez]

Hi,

After a user tries to submit a password reset request he is redirected to a blank page. Here is the output from /usr/local/cpanel/logs/error_log

[2016-05-05 09:51:07 +0200] warn [resetpass] Error parsing resetpass template: file error - templates/resetpass_puzzle: not found at base/resetpass.cgi.pl line 1289.
    base::resetpass::render_template(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at base/resetpass.cgi.pl line 945
    base::resetpass::render_password_puzzle(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at base/resetpass.cgi.pl line 470
    base::resetpass::script(__CPANEL_HIDDEN__) called at base/resetpass.cgi.pl line 79

If anyone has any info on this issue help would be appreciated.
Thanks,
Vladimir

 

[gimre]

Hi

I'm having the same problem since the latest update, on three different cpanel servers (whm 56.0.13)

 

[Infopro]

What version of cPanel is your server on right now?

 

[cPanelMichael]

Hello,

Please browse to "WHM >> Tweak Settings" and review the setting for "Default Login Theme" under the "Display" tab. Ensure it's configured as "cpanel" if you want to utilize the password reset option. This is mentioned under the "Custom Themes" section of the following blog post:

Password Reset for All | cPanel Blog

Thank you.

 

[gimre]

Yeah, I had custom theme set up for login theme. I reverted to cpanel default theme and password reset page is working. Thanks a lot for the blog link and quick reply!

 

[cPanelMichael]

I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

 

[Vladimir Šebez]

That was it. Thanks.