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User says cPanel hangs with "Detecting Your Internet Connection"

Discussion in 'General Discussion' started by sneader, Dec 2, 2008.

  1. sneader

    sneader Well-Known Member

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    I have a user that claims that when they go to http://www.example.com/cpanel, it hangs with:

    Detecting your internet connection . . .
    If you are not behind a firewall that blocks port 2083 Enter here
    If you are behind a firewall and can not connect to port 2083 Enter here


    I cannot duplicate this. Every time I access cPanel to test, I see that message flash on the screen for a few milliseconds, then it redirects me to cPanel just fine.

    The user claims it does this at the office (on a Mac, using Safari) and at home (on a PC, using IE). The same user says it DOES NOT HANG when using a friend's PC using IE.

    The user can click the link and get in fine. But the user is wondering why it redirects fine on one computer, but hangs on the other two?

    I really don't have any ideas... do you? :)

    - Scott
     
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  2. hzJayJ

    hzJayJ Well-Known Member

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    Try using http://domain.com:2082/
    or https://domain.com:2083/ (secured)
     
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  3. sneader

    sneader Well-Known Member

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    Good idea -- I will have the user try them and let you know how it goes!

    Thanks!

    - Scott
     
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