jong

Registered
Apr 28, 2020
1
0
1
leeds
cPanel Access Level
Root Administrator
Hi All

Hopefully someone can assist, We can log into WHM but none of our accounts allow access to Cpanel, It was working fine this morning, we have made no server changes.

The error we get is below

Many Thanks



Code:
Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Cpanel::Exception/(XID kezdw7) getdomainip requires a domain.
 at /usr/local/cpanel/Cpanel/UserDomainIp.pm line 79.
    Cpanel::UserDomainIp::_getdomainip("load_userdata_domain", undef) called at /usr/local/cpanel/Cpanel/UserDomainIp.pm line 59
    Cpanel::UserDomainIp::getdomainip(undef) called at /usr/local/cpanel/Cpanel/ExpVar/Utils.pm line 124
    Cpanel::ExpVar::Utils::get_local_ip() called at /usr/local/cpanel/Cpanel/ExpVar/Utils.pm line 93
    Cpanel::ExpVar::Utils::hasdedicatedip(undef) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 427
    Cpanel::ExpVar::MultiPass::expand(HASH(0x2c47cb0), undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 170
    Cpanel::ExpVar::expvar("\$hasdedicatedip") called at (eval 7) line 100
    eval {...} called at (eval 7) line 100
    eval {...} called at (eval 7) line 1
    Cpanel::Template::Shared::__ANON__(Template::Context=HASH(0x28f72b8)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162
    eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160
    Template::Document::process(Template::Document=HASH(0x2aaf120), Template::Context=HASH(0x28f72b8)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 352
    eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 322
    Template::Context::process(Template::Context=HASH(0x28f72b8), "home/index.tt") called at /usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 9
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 7
    Template::Document::__ANON__(Template::Context=HASH(0x28f72b8)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162
    eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160
    Template::Document::process(Template::Document=HASH(0x2a8c9a0), Template::Context=HASH(0x28f72b8)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 352
    eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 322
    Template::Context::process(Template::Context=HASH(0x28f72b8), Template::Document=HASH(0x2a8c9a0)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
    eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
    Template::Service::process(Template::Service=HASH(0x28f6e98), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x27cd8d0)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
    Template::process(Template=HASH(0x28f6af0), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x27cd8d0), SCALAR(0x12fc538)) called at /usr/local/cpanel/Cpanel/Template.pm line 483
    Cpanel::Template::process_template("cpanel", HASH(0x27cd8d0), HASH(0x1312060)) called at cpanel.pl line 1102
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4489
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 925
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 323
]
    [TEXT]=[






]
 at cpanel.pl line 1121.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4489
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 925
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 323
 

EstebanDF

Registered
May 28, 2020
1
0
1
Victoria Australia
cPanel Access Level
Root Administrator
Hello Lauren,

We've just found this same issue with one of our accounts.

Also we get false when try this:

/scripts/whoowns domain.with.problems

And:

/usr/local/cpanel/bin/userdata_update Skipping cPanel user j022s74a. Missing main domain.

Thanks for any help.
Esteban.