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<username>_logs can't login via FTP

Discussion in 'General Discussion' started by tmallardi, Jun 27, 2005.

  1. tmallardi

    tmallardi Well-Known Member

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    I'm unable to login via FTP using the account auto-created by WHM:

    username_logs@domain.com

    Upon entering the password, I receive the following error:

    530 Authentication failed, sorry

    I'm using the password created for main domain account user.

    Are there any tricks to getting logged in using this special logs account?
     
  2. bijo

    bijo Well-Known Member

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    Ftp

    Hello,

    Please use the user name as user_logs with cpanel password.
    It will help you ;)
     
  3. tmallardi

    tmallardi Well-Known Member

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    Thanks for the correct usage.

    Too bad cPanel incorrectly states the following on the "FTP Account Maintenance Screen". (note the "@domain" is appended to the _logs account)

    -----------------------------------------------------------------
    When logging into the ftp server please use the username exactly as it appears below. If the username includes a "@", make sure to include it when logging in. Example: Use "john@doe.org" and not "john".

    visualma
    anonymous@visualmalls.com
    ftp@visualmalls.com
    visualma_logs@visualmalls.com
    -----------------------------------------------------------------
     
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