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users cannot connect with cpanel using a certain provider

Discussion in 'General Discussion' started by Haloweb, Jan 17, 2006.

  1. Haloweb

    Haloweb Well-Known Member

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    Hi There

    Some of my users have taken a connection with a new internet access conectivity
    provider, however now they cannnot access thier mail or cpanel, according to the service
    provider my server needs to allow access to a dynamic IP,s - I have never heard of this before.
    could somone please help

    I am running the latest cpanel release version with apf firewall

    thanks for your help in advance.
     
  2. kris1351

    kris1351 Well-Known Member

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    Cpanel by default and APF by default will allow dynamic IPs with no problem. It has nothing to do with what IP accesses your server. The ports used for Cpanel are 2082 and 2083 and webmail is 2095 and 2096, they have to allow those ports to be accessed directly through their firewall. The only time we have had clients not able to access their Cpanel was when their provider firewalls were blocking the Cpanel ports.
     
  3. Haloweb

    Haloweb Well-Known Member

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    Thanks Kris

    That does help allot :)

    Is there anything I can do from my side though
     
  4. WilliamE

    WilliamE Well-Known Member

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    Nothing really if the service provider is blocking the ports, or least nothing you should probably try to do.
     
  5. Haloweb

    Haloweb Well-Known Member

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    Thanks william :)
     
  6. lloyd_tennison

    lloyd_tennison Well-Known Member

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  7. rhenderson

    rhenderson Well-Known Member

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    This will probably help, some places block ports with firewalls and the above will get you around it. It is simple to install :) No I have nothing to do with the project, just set it up for our resellers that might be behind firewalls and it works.
     
  8. Haloweb

    Haloweb Well-Known Member

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    Thanks Guys

    This would be a good start, now I would just need to find a way for them to pop thier mail
    and access ftp :)
     
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