Users cannot login using cpanel.domain.ext

[tobaniyi]

We just noticed something curious. One of our users complained that he cannot login via cpanel.domain.ext where domaion.ext is the actual domain name. I confirmed that this was indeed the case as when you login, you would be redirected to the login page. I also confirmed this issue is not unique to one server. This means that users can only login via domain.ext:2082

Is this a bug or is this unique to me?

 

[tobaniyi]

It appears this issue affects all our servers are we beginning to get complaints from those who use cPanel proxy domains to login. Please help!

 

[dalem]

First thing to check is it enabled ?

 

[cPanelMichael]

Hello

Could you elaborate on what you mean when you state that access attempts are redirected to a login page? Do you mean it's redirected to port 2082/2083? Is the "Require SSL" option enabled under the "Security" tab in "Tweak Settings"?

Thank you.