Users cannot login using cpanel.domain.ext

tobaniyi

Member
Mar 12, 2014
10
0
1
cPanel Access Level
Root Administrator
We just noticed something curious. One of our users complained that he cannot login via cpanel.domain.ext where domaion.ext is the actual domain name. I confirmed that this was indeed the case as when you login, you would be redirected to the login page. I also confirmed this issue is not unique to one server. This means that users can only login via domain.ext:2082

Is this a bug or is this unique to me?:confused:
 

tobaniyi

Member
Mar 12, 2014
10
0
1
cPanel Access Level
Root Administrator
It appears this issue affects all our servers are we beginning to get complaints from those who use cPanel proxy domains to login. Please help!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463
Hello :)

Could you elaborate on what you mean when you state that access attempts are redirected to a login page? Do you mean it's redirected to port 2082/2083? Is the "Require SSL" option enabled under the "Security" tab in "Tweak Settings"?

Thank you.