The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

User's can't modify password

Discussion in 'General Discussion' started by Runrev, Sep 26, 2013.

  1. Runrev

    Runrev Registered

    Joined:
    Sep 26, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    We're experiencing a rather strange issue whereby user's can't use cPanel's Change Password feature, but passwords can be successfully reset using WHM.

    The Change Password screen loadsand appears to submit, but the second page is blank and clicking the "show raw password change" link producing only a black box.

    Errors are generated in /usr/local/cpanel/logs/error_log:


    Code:
    pty_allocate(nonfatal): posix_openpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24, <STDIN> line 1.
    pty_allocate(nonfatal): getpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24, <STDIN> line 1.
    pty_allocate(nonfatal): openpty(): No such file or directory at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24, <STDIN> line 1.
    IO::Tty::pty_allocate(nonfatal): grantpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24, <STDIN> line 1.
    IO::Tty::open_slave(nonfatal): ptsname_r(): No such file or directory at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24, <STDIN> line 1.
    IO::Tty::open_slave(nonfatal): open(/dev/pts/0): No such file or directory at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24, <STDIN> line 1.
    pty_allocate(nonfatal): open(/dev/ptmx): No such file or directory at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24, <STDIN> line 1.
    Cannot open a pty at /usr/local/cpanel/bin/securechpass line 62
    We're running cPanel version 11.38.2 (build 6), in fact we're running several servers with this, but only one of them has this problem.

    Does anyone have any ideas how we might fix it?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    It's likely the "devpts" filesystem is missing from your /etc/fstab file. Check that with a command such as:

    Code:
    grep devpts /etc/fstab
    You may want to consult with a qualified system administrator or your data center to ensure it's properly configured.

    Thank you.
     
  3. Runrev

    Runrev Registered

    Joined:
    Sep 26, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you that worked!
     
Loading...

Share This Page