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User's Cpanel security question?

Discussion in 'Security' started by PondRicefied, Feb 9, 2012.

  1. PondRicefied

    PondRicefied Well-Known Member

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    How to reset the "security questions" when logging in to Cpanel?:confused:
    I was not able to find it in Whm.
     
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    #1 PondRicefied, Feb 9, 2012
    Last edited: Feb 9, 2012
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    In WHM, top left corner is a search box. Type in the word question and you'll find it.
     
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    #2 Infopro, Feb 9, 2012
  3. PondRicefied

    PondRicefied Well-Known Member

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    It in the menu of the left in WHM looks like Questions of root (for example).
    I want to ask what should be done, when it of Reseller or End-User needs to be reset.
     
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    #3 PondRicefied, Feb 9, 2012
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm not sure I understand your question. The user is blocked due to answering incorrectly?
     
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    #4 Infopro, Feb 9, 2012
  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    As root you have use the reseller override feature to access the user's cPanel account. This method might challenge you for root's security questions, but not for the user's security questions. Once you have access to the users's cPanel interface, you can reset the security questions.

    1. Login to WHM as root
    2. Click List Accounts
    3. Click the cPanel icon next to the account in question
    4. Click Security Policy
    5. Click Update Security Questions
    6. Click Reset Security Questions

    Note: I used an 11.32 server to compile the above step-by-step. The last 2 items may be different on an 11.30 server.
     
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    #5 cPanelKenneth, Feb 9, 2012
  6. PondRicefied

    PondRicefied Well-Known Member

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    Thank you for step by step.

    I created a new user and tested it (as root).
    (Security Questions was set by the user after creating a new user)

    > 4. Click Security Policy
    "Security Policy" is not found in a user's Cpanel (with RVSkin, in the Admin/User Layer)

    I use ver 11.30 of whm.
     
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    #6 PondRicefied, Feb 9, 2012
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