Using local email on remote server

inteldigital

Well-Known Member
Apr 5, 2018
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Hi,

I'm using Cachet, an incident monitoring service on a remote AWS server. The software allows people to subscribe to updates. I'm using a mail address created on my cPanel server to send out the mails, however, it's not allowing this to happen. Are there any special requirements I need to make, to ensure the IP address of the remote AWS server is able to use the email address and mail server on my cPanel server?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello,

Can you provide more information about how the service sends the email? For instance, is it using SMTP authentication? If so, is there a specific error message when it attempts to send the message?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello Ben,

You can try monitoring /var/log/exim_mainlog when making the SMTP connection attempt from the remote server:

Code:
tail -f /var/log/exim_mainlog
It should output a specific error message as long as SMTP traffic isn't blocked or filtered by the remote server or the remote server's network/data center.

Thank you.
 
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