Using local email on remote server

[inteldigital]

Hi,

I'm using Cachet, an incident monitoring service on a remote AWS server. The software allows people to subscribe to updates. I'm using a mail address created on my cPanel server to send out the mails, however, it's not allowing this to happen. Are there any special requirements I need to make, to ensure the IP address of the remote AWS server is able to use the email address and mail server on my cPanel server?

 

[cPanelMichael]

Hello,

Can you provide more information about how the service sends the email? For instance, is it using SMTP authentication? If so, is there a specific error message when it attempts to send the message?

Thank you.

 

[inteldigital]

Hi @cPanelMichael

Thanks for coming back to me. No, there is no error I am afraid. It's attempting to send via SMTP with TLS.

 

[cPanelMichael]

Hello Ben,

You can try monitoring /var/log/exim_mainlog when making the SMTP connection attempt from the remote server:

tail -f /var/log/exim_mainlog

It should output a specific error message as long as SMTP traffic isn't blocked or filtered by the remote server or the remote server's network/data center.

Thank you.