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Using local email on remote server

Discussion in 'E-mail Discussion' started by inteldigital, May 22, 2018.

  1. inteldigital

    inteldigital Well-Known Member

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    Hi,

    I'm using Cachet, an incident monitoring service on a remote AWS server. The software allows people to subscribe to updates. I'm using a mail address created on my cPanel server to send out the mails, however, it's not allowing this to happen. Are there any special requirements I need to make, to ensure the IP address of the remote AWS server is able to use the email address and mail server on my cPanel server?
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you provide more information about how the service sends the email? For instance, is it using SMTP authentication? If so, is there a specific error message when it attempts to send the message?

    Thank you.
     
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  3. inteldigital

    inteldigital Well-Known Member

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    Hi @cPanelMichael

    Thanks for coming back to me. No, there is no error I am afraid. It's attempting to send via SMTP with TLS.
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello Ben,

    You can try monitoring /var/log/exim_mainlog when making the SMTP connection attempt from the remote server:

    Code:
    tail -f /var/log/exim_mainlog
    It should output a specific error message as long as SMTP traffic isn't blocked or filtered by the remote server or the remote server's network/data center.

    Thank you.
     
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