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Using Mac finder as ftp

Discussion in 'General Discussion' started by Graze, Sep 20, 2011.

  1. Graze

    Graze Member

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    Hi, I'm at my wits end with all this at the moment.
    After setting up a ftp account that my clients can use to get files to me that are too big for email, I find thet if I use 'fetch' as a ftp client it works. For a couple of my clients, who don't have ftp apps, they use the mac 'connect to server' part of the mac os. Problem is, it doesn't work. It works on other peoples ftp's but not mine.

    the ftp I created is:
    login = upload@mydomain.co.uk
    path = /home/myusername/upload

    The password to this I have = puppydog (i'll change all of this when I get it working)


    I put in 'ftp://ftp.mydomain.co.uk'
    I was expecting to get to another window that asks me for "Name" and "Password"

    but this just takes me to a 'pub' folder. I can't find a folder on my server called 'pub'

    nothing can even be put in this folder as "pub cannot be modified".

    Anyone use a mac to do this?

    I'm actually on the point of giving up and blowing out this whole cPanel thing.

    Thanks

    G :confused:
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Can you try these instead:

    Hostname: mydomain.co.uk
    Username: upload@mydomain.co.uk
    Password: puppydog
     
  3. Graze

    Graze Member

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    Hi

    thanks for the reply,
    I don't even get the chance to input a a username and password, just goes to a folder called 'pub'.

    Now I've looked all over the place for 'pub', so where does it exist????

    Not in the public ftp directory, nor my home directory, nowhere............

    please help

    thanks
     
  4. Graze

    Graze Member

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    Help , why does this have to be so complicated???????

    Hi, as I can't seem to find the answer to my problem, I decide to 'submit a ticket'.
    I'm asked for server's ip ?

    I can find this by running a 'shell'.

    What in God's holy trousers is a 'shell'???

    I'm asked to do the same for a 'support number'

    So I can't get any support.

    Can anyone here help??

    Why does my ftp default to a folder called 'pub'

    Where/what is the 'pub' folder, I sure can't find it.

    Sick and tired of coming up against brick walls.

    Graze:mad::confused:
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: Help , why does this have to be so complicated???????

    When you signed up for your webhosting account your provider/host would have given you a server IP if you had a dedicated IP. Shell is a way to administer your server if you have root access to that server.

    You bet, lots of people here can help.

    If you have WHM access, you can put in a Support Ticket from this location:
    WHM > Support > Support Center, > Contact cPanel

    Just below that link there, you will find the Support Access Number for the server. You will require WHM access for this.

    If you do not have WHM or shell/root access, you'll need to speak with your host about your issues, and questions. That's what you pay them for.




    You are speaking of another thread you've started located here of course:
    http://forums.cpanel.net/f5/using-mac-finder-ftp-233772.html
    (there is no reason for a second thread)

    What you want to do there is not possible I don't think. On the "Connect to Server" window you'll find a Help button, click it and read what it says.

    The pub directory you speak of is not on your cPanel server account, it's local I would assume.

    Short answer: find an FTP client to use.

    HTH!
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: Help , why does this have to be so complicated???????

    Try this: from your MAC, login to cPanel. On top left corner where you see the Find box, type in Dav and hit enter. In the result you see one item, Web Disk. Click that icon. On this page that opens, if you have not been here yet, create a web disk login account. Once you do you'll see it listed on this page at bottom.

    To the right of the correct account you just created, click the Access Web Disk button.

    On the next page you find several items. Click the drop down menu under the "Apple" icon you see and select your OS and then hit Go to save file.

    From that page:

    I believe this to be what you seek.
     
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    I tried Fetch on Mac and when you connect it has a window to even connect that you must input the 3 values I noted (path is not one of those values). Please provide a screen print of your initial connection screen as I think you are seeing your Mac local machine (which has a pub folder) instead of connecting to anything.
     
  8. Graze

    Graze Member

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    Re: Help , why does this have to be so complicated???????

    Thanks for the info,

    I seem to have started with a simple query and spiralled into things I don't understand. My webhosting company changed me to this system a couple of years ago, sent a link and pretty much told me to get on with it. So the small amount I do know I've picked up myself. My problem came when I set up the ftp for my clients to upload files too big to email, a week later one of them said it didn't work. He was trying to use the mac "connect to server" option. I have found out just now that it doesn't support upload (although it would still be good if he could at least access the server to download his completed jobs). I'm only trying to do it this way so I can tell them how to do it.

    I can't find a 'pub' folder locally (on my computer?) so that's still a mystery

    Unfortunately, I have no idea what WHM is so, now I can't get a support ticket, my only source of information is this forum. For this I am grateful.

    Many thanks for your reply, although I think I'm probably just in over my head. Where can I find out about WHM?

    Graze
     
  9. Graze

    Graze Member

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    Re: Help , why does this have to be so complicated???????

    Hi Infopro

    Just discovered:

    I can type in ftp://ftp.mydomain.co.uk/pub and access that folder, that surely must mean it's on the server somewhere?

    is that correct?

    Graze
     
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hi Graze,

    Can you try Filezilla FTP client instead of Fetch? Filezilla is available for Mac and far more used. It is also actually easier to use than Fetch. You can obtain it here:

    FileZilla - Client Download

    Thanks!
     
  11. monarobase

    monarobase Well-Known Member

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    Sorry to dig up this old thread but I've just come accross the same problem.

    A customer wanted to give his customer a link to download a file from his FTP account.

    After some testing I discovered that safari / MacOS finder removes everything starting from the @ in the username

    so user5@domain.tld becomes user5

    I tried URL encoding the '@' but it shows in the logs as %40 and not @

    Solution :

    Replace the @ with a +

    Username : user5+domain.tld

    :)
     
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