Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

v76 fresh install first setup fail

Discussion in 'General Discussion' started by vacancy, Oct 18, 2018.

  1. vacancy

    vacancy Well-Known Member

    Joined:
    Sep 20, 2012
    Messages:
    258
    Likes Received:
    30
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Hello there

    I tried clean installation in v76 version for trial purposes.

    I finished the installation successfully, but when I switched from whm to initial setup, when I said accept terms, I saw an error and could not proceed.

    Code:
    Error: The system could not process your agreement: The API request failed with the following error: 500 - Internal Server Error.
    UPDATE: Hostname address changed the problem solved.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,826
    Likes Received:
    476
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Thanks for updating your thread. I am curious enough to ask how the install went ok if the hostname wasn't set properly. It normally will flag a hostname issue at the start, not the end. Could you expand on this a bit more if you don't mind?


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. vacancy

    vacancy Well-Known Member

    Joined:
    Sep 20, 2012
    Messages:
    258
    Likes Received:
    30
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Hello

    The hostname address was not specified when the server operating system was installed, I made the hostname configuration before the cpanel installation, I completed the cpanel installation and restarted the server. I think at this stage the hostname information was deleted again. I set the hostname again from ssh and completed the initial setup process.
     
    Infopro likes this.
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,826
    Likes Received:
    476
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Ah, ok. Thanks for the additional details.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice