Validation for transport “FTP Server Backup” failed: Could not open

ultramoo

Registered
Oct 14, 2019
2
0
1
Sydney
cPanel Access Level
Root Administrator
I'm trying to set up Additional Destinations to backup all my cpanel accounts to my FTP Server.

However i'm getting the following error the moment I click on the VALIDATE button. In addition I'm not seeing any connection attempts to the FTP server yet, so I'm assuming this is crashing during a preliminary phase. Can anyone advise whats going on?

Validation for transport “FTP Server Backup” failed: Could not open “/var/cpanel/backups/tmp.test.1234-123456789.copy” after downloading it. [backup_destination_validate] version [1].
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Hi @ultramoo

Thanks! I checked in on that ticket and it looks like the issue was resolved by changing the backup transport type to "FTP" or "SFTP" as opposed to custom.