Validation for transport “FTP Server Backup” failed: Could not open

[ultramoo]

I'm trying to set up Additional Destinations to backup all my cpanel accounts to my FTP Server.

However i'm getting the following error the moment I click on the VALIDATE button. In addition I'm not seeing any connection attempts to the FTP server yet, so I'm assuming this is crashing during a preliminary phase. Can anyone advise whats going on?

Validation for transport “FTP Server Backup” failed: Could not open “/var/cpanel/backups/tmp.test.1234-123456789.copy” after downloading it. [backup_destination_validate] version [1].

 

[cPanelLauren]

Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

 

[ultramoo]

Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

Opened ticket: 13557717
Waiting response from cpanel.

 

[cPanelLauren]

Hi @ultramoo

Thanks! I checked in on that ticket and it looks like the issue was resolved by changing the backup transport type to "FTP" or "SFTP" as opposed to custom.