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Version file empty

Discussion in 'General Discussion' started by Jessie den Ridder, Dec 10, 2018.

  1. Jessie den Ridder

    Jessie den Ridder Registered

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    Hello,

    After my last update and reboot I got messages that my email client on my phone could not connect anymore. After resetting the password, which made no difference, I decided to reboot my server.

    After that reboot WHM and Cpanel itself where not accessible. I get ERR_CONNECTION_REFUSED in Chrome (does not work in any browser)

    Been surfing around for a fix and about everybody says update, or autofix but I can. When I update I get the message my version file is empty. And it is! What should be in the version file? Or is there a way to fix that? Or a way to just reinstall the system files?

    Thanks in advance.
     
  2. Jessie den Ridder

    Jessie den Ridder Registered

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    It suddenly worked. The version file is now update and I can access WHM again.
     
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Jessie den Ridder


    It sounds like you might have been blocked you might ensure that your IP Address is whitelisted in cPHulk as well as in any firewall software you might have.

    Thanks!
     
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  4. Jessie den Ridder

    Jessie den Ridder Registered

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    I had already contacted support via a ticket. It turned out my server had reboot during an update and allot of cPanel and WHM system files where corrupted. It is all fixed now! So the thread can be deleted/closed.
     
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Jessie den Ridder


    I'm glad to hear that our analysts were able to help you resolve this issue and thank you for the update!
     
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