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Very long creates account WHM

Discussion in 'General Discussion' started by wphost, Feb 20, 2009.

  1. wphost

    wphost Registered

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    Hi,
    There was a problem on VDS on the basis of Virtuozzo
    At creation/removal of an account from a server process occupies 1-2 minutes.
    Loading on a server and, almost single work. It is installed cPanel 11.24.4-R33609 - WHM 11.24.2 - X 3.9
    In what there can be a problem? Updating does not help.
     
  2. Zishan

    Zishan Well-Known Member

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    Did you monitor the output of account creation/deletion in WHM? Does the process stucks at any specific operation everytime?
     
  3. wphost

    wphost Registered

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    Yes, supervised.
    The problem has been noticed at attempt of creation of an account through the module in billing which could not receive the answer from API about successful creation of an account.
    Restart VDS allows to reduce time of creation till 30-40 seconds
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In this situation, I recommend contacting the maker of the billing software you are using. If they need assistance from us with reference to our APIs, feel welcome to have them contact us directly.
     
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