wphost

Registered
Sep 26, 2008
2
0
51
Hi,
There was a problem on VDS on the basis of Virtuozzo
At creation/removal of an account from a server process occupies 1-2 minutes.
Loading on a server and, almost single work. It is installed cPanel 11.24.4-R33609 - WHM 11.24.2 - X 3.9
In what there can be a problem? Updating does not help.
 

Zishan

Well-Known Member
Aug 6, 2005
107
1
168
Did you monitor the output of account creation/deletion in WHM? Does the process stucks at any specific operation everytime?
 

wphost

Registered
Sep 26, 2008
2
0
51
Yes, supervised.
The problem has been noticed at attempt of creation of an account through the module in billing which could not receive the answer from API about successful creation of an account.
Restart VDS allows to reduce time of creation till 30-40 seconds
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Yes, supervised.
The problem has been noticed at attempt of creation of an account through the module in billing which could not receive the answer from API about successful creation of an account.
Restart VDS allows to reduce time of creation till 30-40 seconds
In this situation, I recommend contacting the maker of the billing software you are using. If they need assistance from us with reference to our APIs, feel welcome to have them contact us directly.