Very slow new account

[Hostmag]

Hello,

I just installed Cloudlinux 7.2 and cPanel 58 with some plugins: CSF, CageFS, ClamAV, softaculos etc on a Vmware virtual machine with 8 cores xeon E5540, 32 GB RAM. The storage is a perc 6i raid 10 with 6 x 1TB SATA3.

The CL+cPanel has ~ 1 TB of disk space.

At this point, there is another VM on this server, but witout any load.

New account creation takes ~ 120 - 150 seconds. I connected to SSH and copied some .iso files and the transfer was quite fast, so I believe that the storage is OK.

While creating new account, the top looks like this:

top - 03:21:00 up 20 min,  1 user,  load average: 0.08, 0.06, 0.10
Tasks: 211 total,   1 running, 210 sleeping,   0 stopped,   0 zombie
%Cpu(s):  0.1 us,  0.0 sy,  0.0 ni, 99.9 id,  0.0 wa,  0.0 hi,  0.0 si,  0.0 st
KiB Mem : 32777720 total, 28766976 free,  1032468 used,  2978276 buff/cache
KiB Swap: 16515068 total, 16515068 free,        0 used. 31502536 avail Mem

    PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
   3323 root      20   0  186952  28484   2320 S   0.7  0.1   0:01.06 collectl-cloudl
     17 root      20   0       0      0      0 S   0.3  0.0   0:01.52 rcu_sched
   2966 root      20   0  165340   8640   2112 S   0.3  0.0   0:01.77 lvestats-server
   6352 root      20   0       0      0      0 S   0.3  0.0   0:00.01 kworker/u16:0
   6542 root      20   0  155784   2268   1516 R   0.3  0.0   0:00.17 top
      1 root      20   0  189064   4188   2384 S   0.0  0.0   0:02.09 systemd
      2 root      20   0       0      0      0 S   0.0  0.0   0:00.00 kthreadd
      3 root      20   0       0      0      0 S   0.0  0.0   0:00.00 ksoftirqd/0
      5 root       0 -20       0      0      0 S   0.0  0.0   0:00.00 kworker/0:0H
      7 root      rt   0       0      0      0 S   0.0  0.0   0:00.01 migration/0
      8 root      20   0       0      0      0 S   0.0  0.0   0:00.00 rcu_bh
      9 root      20   0       0      0      0 S   0.0  0.0   0:00.00 rcuob/0

What can I do to fix this?

Thank you!

 

[Bazinga]

Hello,

I just installed Cloudlinux 7.2 and cPanel 58 with some plugins: CSF, CageFS, ClamAV, softaculos etc on a Vmware virtual machine with 8 cores xeon E5540, 32 GB RAM. The storage is a perc 6i raid 10 with 6 x 1TB SATA3.

The CL+cPanel has ~ 1 TB of disk space.

At this point, there is another VM on this server, but witout any load.

New account creation takes ~ 120 - 150 seconds. I connected to SSH and copied some .iso files and the transfer was quite fast, so I believe that the storage is OK.

While creating new account, the top looks like this:

top - 03:21:00 up 20 min,  1 user,  load average: 0.08, 0.06, 0.10
Tasks: 211 total,   1 running, 210 sleeping,   0 stopped,   0 zombie
%Cpu(s):  0.1 us,  0.0 sy,  0.0 ni, 99.9 id,  0.0 wa,  0.0 hi,  0.0 si,  0.0 st
KiB Mem : 32777720 total, 28766976 free,  1032468 used,  2978276 buff/cache
KiB Swap: 16515068 total, 16515068 free,        0 used. 31502536 avail Mem

    PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
   3323 root      20   0  186952  28484   2320 S   0.7  0.1   0:01.06 collectl-cloudl
     17 root      20   0       0      0      0 S   0.3  0.0   0:01.52 rcu_sched
   2966 root      20   0  165340   8640   2112 S   0.3  0.0   0:01.77 lvestats-server
   6352 root      20   0       0      0      0 S   0.3  0.0   0:00.01 kworker/u16:0
   6542 root      20   0  155784   2268   1516 R   0.3  0.0   0:00.17 top
      1 root      20   0  189064   4188   2384 S   0.0  0.0   0:02.09 systemd
      2 root      20   0       0      0      0 S   0.0  0.0   0:00.00 kthreadd
      3 root      20   0       0      0      0 S   0.0  0.0   0:00.00 ksoftirqd/0
      5 root       0 -20       0      0      0 S   0.0  0.0   0:00.00 kworker/0:0H
      7 root      rt   0       0      0      0 S   0.0  0.0   0:00.01 migration/0
      8 root      20   0       0      0      0 S   0.0  0.0   0:00.00 rcu_bh
      9 root      20   0       0      0      0 S   0.0  0.0   0:00.00 rcuob/0

What can I do to fix this?

Thank you!

CloudLinux do not limit any resources that are in progress when account is created. Hard to say what is the core of the issue. But if other OS on same hardware are much faster then please create support ticket at https://helpdesk.cloudlinux.com/

 

[cPanelMichael]

New account creation takes ~ 120 - 150 seconds. I connected to SSH and copied some .iso files and the transfer was quite fast, so I believe that the storage is OK.

Hello,

It shouldn't take that long to create an account on the system. I recommend reviewing Troubleshooting high server loads on Linux servers and checking the disk I/O when creating the account.

Note that cPanel version 60 includes performance improvements during the account creation process:

We improved the account creation process performance due to more efficient handling of the BIND database. Also, we no longer use the operating system's useradd and userdel routines. You will see significantly reduced creation times for accounts.

cPanel version 60 is available in the "Current" build tier. Information on build tiers and the release process is available at:

Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.