I have a cpanel VPS (running csf and lfd).
Some of my customers are complaining that they cannot see their websites or ANY other site on the server or even login to cpanel etc (basically they cannot hit the server, either by ping or tracert times out before seeing the server). Other customers however can see these and all sites.
So therefore I am assuming the server itself is denying them access for some reason.
I have checked the deny logs for csf and the IP addresses of those who cannot access their sites are NOT listed.
Can anyone recommend any steps i could take to track down why someone is not able to his the server at all.
Please bear in mind however im quite new to ths command line and shell approad to sorting things out.
Thanks
C.
Some of my customers are complaining that they cannot see their websites or ANY other site on the server or even login to cpanel etc (basically they cannot hit the server, either by ping or tracert times out before seeing the server). Other customers however can see these and all sites.
So therefore I am assuming the server itself is denying them access for some reason.
I have checked the deny logs for csf and the IP addresses of those who cannot access their sites are NOT listed.
Can anyone recommend any steps i could take to track down why someone is not able to his the server at all.
Please bear in mind however im quite new to ths command line and shell approad to sorting things out.
Thanks
C.