chadi

BANNED
Apr 20, 2004
415
0
166
I am having a very strange issue with a client's domain.

The domain is properly pointing to our nameservers and fully propagated. Pinging is just fine. www.hisdomain.com/cpanel works fine as well. I checked named.conf and the info is there as well. Even restarted BIND for the sake of it but yet the problem here is that his domain www.domain.com is showing up as page not found.

All his data is inside public_html directory and permissions are fine.

What on earth could cause this?
 

haze

Well-Known Member
Dec 21, 2001
1,544
3
318
Log in to your server as root via your favourate SSH client.

Tail the apache error log file as such:

tail -f /usr/local/apache/logs/error_log

Then try loading the page via your browser and you should see an error message or 2 pop up in the log file in your ssh session.
 

chadi

BANNED
Apr 20, 2004
415
0
166
Thank you both for your prompt help. There was nothing in the logs regarding his domain.

This is very strange. Any other suggestions?
 

dgbaker

Well-Known Member
PartnerNOC
Sep 20, 2002
2,531
9
343
Toronto, Ontario Canada
cPanel Access Level
DataCenter Provider
Is there an .htaccess file in his public_html area? Check for that, check the index file to ensure it is not doing a redirect or anything.

Use a program like webbug to see what the headers for the site loading are like.
 

chadi

BANNED
Apr 20, 2004
415
0
166
There is two files in is public_html directory...

.htaccess 0 k 644
.htaccess.suspend 0 k 644

Also, there is no redirect in his index.html file either (which is also on 644 permissions).

I even tried a "test" index.html file of my own and still doesn't work.
 

chadi

BANNED
Apr 20, 2004
415
0
166
Here are the results for webbug:

HTTP/1.1 200 OK
Date: Mon, 16 Aug 2004 01:42:35 GMT
Server: Apache/1.3.31 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 PHP/4.3.8 FrontPage/5.0.2.2634a mod_ssl/2.8.19 OpenSSL/0.9.7a
X-Powered-By: PHP/4.3.8
Connection: close
Content-Type: text/html