Very unusual disk usage issue

Tam

Well-Known Member
Jul 31, 2004
109
2
168
This is not your usual quotas error, one of our cPanel installations is showing strange disk usage figures in the cPanel alone, not WHM which is displaying correct disk usage, or even the disk usage page in cPanel which is also showing correct disk usage values. This is affecting all user accounts on this installation.

As one example ... looking at the main cPanel page and in the left column, disk usage is shown as ...

1251362213887.97/∞ MB

The problem that this causes is that without having to set all the accounts with unlimited space no one can add email accounts (just as one example) because they get a run out of disk space error. Unlimited space settings is not at all desirable.

Before anyone goes through the process of suggesting the usual remedies to quotas errors, they have all been tried, including ...

/scripts/fixquotas
/scripts/updatemysqlquota
/scripts/fixeverything
/scripts/fixcommonproblems
/scripts/runlogsnow
/usr/local/cpanel/bin/checkperlmodules
/etc/init.d/cpanel restart
reboot

quotaoff -av
rm -f /aquota*
quotacheck -agiuv
/scripts/fixquotas
/scripts/mkquotas
/scripts/initquotas
/scripts/resetquotas
/scripts/updatemysqlquota
/scripts/fixeverything
/scripts/fixcommonproblems
/scripts/runlogsnow

This is on a VPS and the quota files have been deleted and quotas reinitialised many times and this problem persists.

I should emphasis, this is only affecting cPanel's display and interpretation of disk usage, WHM shows the disk usage correctly and the Disk Usage page in cPanel shows all the folders with correct disk usage shown.

We are somewhat stumped on this and have googled like mad with no success in finding anyone else who has experienced this issue.
 

Tam

Well-Known Member
Jul 31, 2004
109
2
168
I should probably include this ...

WHM 11.23.2 cPanel 11.23.6-R27698
CENTOS Enterprise 4.7 i686 on virtuozzo - WHM X v3.1.0