Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Very weird cpanel/email issue.

Discussion in 'E-mail Discussions' started by sodapopinski, Aug 13, 2012.

  1. sodapopinski

    sodapopinski Well-Known Member

    Aug 13, 2001
    Likes Received:
    Trophy Points:
    Last week I swicthed from courier to dovecot, and suddently some users complain that they can not log into their email and cpanel IF using WIFI connection. It's just simply said wrong password. But works just fine if connect within LAN/MODEM connection.

    When received the first complain, I though it was the users WIFI config was wrong. But other complain come more and more, different people, different accounts.

    Any idea what's wrong?

    Thanks alot in advance.
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please ensure the IP address they are connecting from is not blocked by cPHulk brute force detection:

    "WHM >> Security Center >> cPHulk Brute Force Protection"

    Look under the "Login/Brute History Report" tab to see if the IP address is listed.

    Thank you.

Share This Page