Video tutorial popup. How to kill it?

Lor

Well-Known Member
Apr 29, 2005
63
0
156
How to turn off the popup?

It's appear every time when I login to Cpanel.
 

Lor

Well-Known Member
Apr 29, 2005
63
0
156
That can be disabled permanently by checking "Don't show this again."
I did it every times when I login to CPanel, but it shown again and again. I think it used cookies.

May be exist way to turn it off for all users in WHM or in config file?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,214
13
313
Houston, TX
cPanel Access Level
Root Administrator
I did it every times when I login to CPanel, but it shown again and again. I think it used cookies.

May be exist way to turn it off for all users in WHM or in config file?
This feature does not rely on cookies, instead it is saved in a file on the server. You should have your hosting provider pursue this issue. One possibility is that there is a file permissions issue preventing this setting from being saved on their server.
 

Lor

Well-Known Member
Apr 29, 2005
63
0
156
This feature does not rely on cookies, instead it is saved in a file on the server. You should have your hosting provider pursue this issue. One possibility is that there is a file permissions issue preventing this setting from being saved on their server.
Could you tell me what the file?
Where it located?
 

Lor

Well-Known Member
Apr 29, 2005
63
0
156
Nobody know where the file?

Or it's too complicated for the forums guru?
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
Could you tell me what the file?
Where it located?
Try checking the contents of the following file located in the user's home directory:
Code:
~/.cpanel/nvdata/x3_gettingstarted
It may contain a string such as disable.