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Video tutorials won't play on iOS devices

Discussion in 'User Experience' started by The Old Man, Mar 28, 2016.

  1. The Old Man

    The Old Man Member

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    Hi,
    Are there are any plans to convert or update the video tutorials to work on iPads etc?
    Currently if you click on say Hotlink Protection in Cpanel and you click on the Video Tutorial, you just see a blank page.

    Many thanks.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What version of cPanel are you on?
     
  3. The Old Man

    The Old Man Member

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    Hi,
    It's 11.52.4 (build 1), on Shared Hosting (Inmotion).
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Can you tell me on which page exactly you see a help video link? I don't see one on the Hotlink page.
     
  5. The Old Man

    The Old Man Member

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    Hi,

    In the Hotlink Protection page of Cpanel, where you can enter domains etc, there is a Video Tutorial button,
    image.png

    if you click on it, it takes you to:
    Hotlink Protection
    which is just a blank page on my iPad.

    In Preferences section of Cpanel there is a block containing an icon for Video tutorials, if you click on it, it takes you to cPanel Video Tutorials

    None of the videos play on that page, if I click on them high or low quality it just opens a blank page on my iPad.
     
    #5 The Old Man, Mar 28, 2016
    Last edited by a moderator: Mar 28, 2016
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    To answer your original question about converting those tutorials away from using Flash, I can't properly answer that. I would guess that they won't be. They won't play on your iPad due to iPad not supporting Flash.

    That said, your cPanel is out of date and you should update.

    Those Video Tutorial links are not found in CURRENT or EDGE versions of cPanel anywhere, although I'm unaware of any recent details on them being removed from the product.

    Just to add here that cPanelTV on YouTube has been uploading videos almost constantly these days. You can find all of those here:

    Official cPanelTV Channel on YouTube

    And those will play on iPad as YouTube videos.
     
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  7. The Old Man

    The Old Man Member

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    Excellent thank you.
     
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