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View Legacy Restore Progress

Discussion in 'Data Protection' started by Shane3673, Mar 25, 2015.

  1. Shane3673

    Shane3673 Well-Known Member

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    How can I view an existing Multiple Legacy Restore Process? I started it Monday. Yesterday it was at 53%. My computer installed updates and restarted (not the server, the one I was logged into WHM with). By the server load I can tell it is still restoring, but can't seem to figure out how to check on it after I have already "closed" the browser I started it in. I know I can view it from SSH too, but I did not write down the cmd it gave me for that.
     
    #1 Shane3673, Mar 25, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    I suggest using a command such as "ps auxf" and look for the process related to the restore (restorepkg). Note that the process may not remain active after closing your browser.

    Thank you.
     
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    #2 cPanelMichael, Mar 25, 2015
  3. Shane3673

    Shane3673 Well-Known Member

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    root 7516 0.0 0.5 197496 53284 ? Ss Mar23 0:31 transfer_session - 101202273legac20150323133126o9FVxNhe - MASTER
    root 7520 71.1 5.2 673280 531400 ? R Mar23 2353:38 \_ transfer_session - 101202273legac20150323133126o9FVxNhe - RESTORE:2
    root 7526 71.7 5.0 665436 515904 ? R Mar23 2373:28 \_ transfer_session - 101202273legac20150323133126o9FVxNhe - RESTORE:5

    Looks like this would be it, but how do I view it? After the last major update, it gives you a SSH cmd to view it via SSH, so closing the browser doesn't do anything but lose the progress screen on a browser. It is still available with the SSH cmd. I am pretty sure the cmd incorporates the number I found here, but don't know the rest. If I had a spare server, I am sure I could figure it out by doing another multiple legacy restore and looking at the cmd it gives you and modifying it with this info.

    Also, as a side question, why does it take so long now to do these restores? These used to get done within 12 hrs before the update, now most of them get stuck on Horde preferences for over 12 hrs. The server that creates the backups is on the same version of everything so it's not like it has to up-convert Horde stuff to a new version or anything.
     
    #3 Shane3673, Mar 25, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    I believe you are referring to the following script:

    /usr/local/cpanel/bin/backup_restore_manager

    Code:
    Usage:
    /usr/local/cpanel/bin/backup_restore_manager <activate|add|delete|delete_all_failed|delete_all_finished|delete_all_pending|delete_all_regardless|delete_finished|is_active|list|list_active|list_finished|state>

     activate - Starts processing of the current queue
          Ex: /usr/local/cpanel/bin/backup_restore_manager activate

     add - Add a user to the restoration queue for a particular date [YYYY-MM-DD]
          Ex: /usr/local/cpanel/bin/backup_restore_manager add user=accountname restore_point=2012-03-25

     delete - Delete a user from the pending restoration queue
          Ex: /usr/local/cpanel/bin/backup_restore_manager delete user=accountname

     delete_all_failed - Delete all entries in the finished restorations queue that failed
          Ex: /usr/local/cpanel/bin/backup_restore_manager delete_all_failed

     delete_all_finished - Delete all entries in the finished restorations queue that passed
          Ex: /usr/local/cpanel/bin/backup_restore_manager delete_all_finished

     delete_all_pending - Delete all entries in the pending queue
          Ex: /usr/local/cpanel/bin/backup_restore_manager delete_all_pending

     delete_all_regardless - Delete all entries in all queues regardless of their status
          Ex: /usr/local/cpanel/bin/backup_restore_manager delete_all_regardless

     delete_finished - Delete a user from the finished restorations queue
          Ex: /usr/local/cpanel/bin/backup_restore_manager delete_finished user=someaccount start_time=1355336425

     is_active - Determines if a restoration process is currently in progress
          Ex: /usr/local/cpanel/bin/backup_restore_manager is_active

     list - Lists all entries in the restoration queue
          Ex: /usr/local/cpanel/bin/backup_restore_manager list

     list_active - Lists accounts currently being restored
          Ex: /usr/local/cpanel/bin/backup_restore_manager list_active

     list_finished - Lists accounts that have already been restored
          Ex: /usr/local/cpanel/bin/backup_restore_manager list_finished

     state - Lists all restore states and determines if a restoration process is currently in progress
          Ex: /usr/local/cpanel/bin/backup_restore_manager state


    Additionally, if you prefer to get the script version of the output, export the ENV variable FORCE_SCRIPT_OUTPUT=1
    You should not experience extra delays in restoring an account that was packaged on a server that already uses the same version of Horde included with cPanel on your new server. Feel free to open a support ticket if you want us to take a closer look at that.

    Thank you.
     
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    #4 cPanelMichael, Mar 26, 2015
  5. Shane3673

    Shane3673 Well-Known Member

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    I'll update next time I do a restore. Don't think that is was these cmds I was looking for. The restore process finally finished last night according to ps auxf.

    Also, both servers update automatically and are on the same CPanel version so I would think they would have the same Horde version. I went to check it through SSH, but I keep getting No such file for /var/cpanel/horde/version on both servers. How do I check the version?

    I also think I should mention that I have Horde and Squirrel Mail disable to users on Webmail screen, but I would think if Horde was completely disabled on both servers, it should not get stuck on Horde preferences. I do also have MailScanner on both servers.
     
    #5 Shane3673, Mar 26, 2015
  6. Shane3673

    Shane3673 Well-Known Member

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    The cmds you listed were close, this is what I was looking for:

    /usr/local/cpanel/bin/view-transfer thenumberyougetfrompsauxf

    Still having accounts get stuck at Horde preferences, and as far as I know the versions of Horde are the same. Not all accounts though, about half.
     
    #6 Shane3673, Mar 27, 2015
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Feel free to open a support ticket so we can take a closer look.

    Thank you.
     
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    #7 cPanelMichael, Apr 6, 2015
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