SOLVED View Mail Statistics Summary is empty blank page

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Houston
@psytanium

I didn't give you a command to run, just a location. If you're looking for a specific command to run, you'd go to the mail statistics summary page in your browser then run the following on the command line:

Code:
tail -100 /usr/local/cpanel/logs/error_log
you can change the number there to suit your needs
 

psytanium

Well-Known Member
Jun 6, 2014
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Lebanon
cPanel Access Level
Root Administrator
I didn't find anything related in the log file, i opened the "View Mail Statistics Summary" then run again the command, but nothing new.
Here is a screenshot of the "View Mail Statistics Summary" page: Imgur
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hello,

I've checked in on this issue and it appears that there was a file called /var/log/exim/mainlog which was created manually but empty and Mail Statistics/Eximstats was reading this instead of the proper file.

Once the custom file was removed the issue was resolved. The analyst created an improvement case CPANEL-29078 for this and you can follow our changelogs for updates to the case.