Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED virtual_user_overquota error

Discussion in 'E-mail Discussion' started by albatroz, Mar 15, 2017.

  1. albatroz

    albatroz Well-Known Member

    Joined:
    Mar 6, 2003
    Messages:
    321
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Virtual Orbis / Peru
    cPanel Access Level:
    Root Administrator
    We are noticing several messages like these in the /var/log/exim_mainlog
    {SOCKETFAIL}}}{action=5}{true}{false}}}{false}}}{false}}" for virtual_user_overquota router: failed to open
    for linear search: Permission denied (euid=47 egid=12)

    Do you know why?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,962
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Internal case CPANEL-11793 will address the issue by ensuring Exim can read domain quota files. I'll update this thread once this resolution is published. In the meantime, you should be able to address this issue by running the following command:

    Code:
    /scripts/mailperm
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. WendyTinley

    WendyTinley Registered

    Joined:
    Apr 4, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Sheffield
    cPanel Access Level:
    Reseller Owner
    Was this ever resolved please?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,962
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    The case is not yet published to cPanel version 62, however it is published to cPanel version 64 (Current and Edge build tiers):

    Fixed case CPANEL-11793: Ensure domain quota file can be read by exim.

    I'll update again this thread once it's published to cPanel 62.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,962
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    To update, the resolution is included with cPanel version 62.0.19:

    Fixed case CPANEL-11793: Ensure domain quota file can be read by exim.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice