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Virus scanning resets emails to 'unread' and 'new'

Discussion in 'E-mail Discussions' started by [x10]ScottB, Mar 24, 2012.

  1. [x10]ScottB

    [x10]ScottB Registered

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    Hello,

    One of our clients has unearthed an issue regarding the virus scanning feature (clamav) installed via cPanel, in which using said feature causes all of their emails to be marked as 'unread' and 'new'.

    This is the original message they sent to us regarding this issue:

    The following is version information for our server:
    WHM 11.30.6 (build 6)
    CLOUDLINUX 5.7 x86_64 standard

    Regards,
    Scott B
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What was the result of the scan, did he mention if items were found/removed by ClamAV? I'm not even sure what he's asking about is possible.
     
  3. [x10]ScottB

    [x10]ScottB Registered

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    Hello,

    Here is his response to that question:

    Regards,
    Scott B
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm not sure what he means by synchronizing all of his emails. The scanner scans files. We're missing something here.
    How did he know it was messing up his email while it was scanning his email?
    How large is this users mail storage?

    From within your WHM, top right corner is a menu, find Contact cPanel on it and put in a ticket. You might also need to provide this users account login as well for cPanel Support to be able to come by and take a closer look at this.
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please provide the ticket number upon submitting a ticket. I searched our internal cases and could not find any reports of an existing case where clamav caused email timestamps to reset.
     
  6. [x10]ScottB

    [x10]ScottB Registered

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    Hello,

    Our administrator has chosen not to pursue this issue any further.
     
  7. Curious Too

    Curious Too Well-Known Member

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    This has also happened to me and several customers. While the scan is in progress emails that are stored on the server and were previously read are suddenly marked as unread. If the user uses POP for mail, the emails are downloaded again. If the user uses IMAP the emails appear as unread in the IMAP folder.
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If you have root WHM and root SSH access, then please submit a ticket as previously requested in this thread. Thanks!
     
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