lldeepakll

Well-Known Member
May 20, 2012
85
3
58
India
cPanel Access Level
Root Administrator
Hi,

Can you please check if you are able to see to directories with the same ftp detail at your end or not ?
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"Also some could not see the cpanel login page or there own site,"

It might be possible client's network public ip is blocked in firewall that's why he is not able to access cpanel login page or access website. If you have CSF installed then you can easily check the ip if it is blocked and remove it from firewall.
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

It sounds like a firewall issue if the user is able to access FTP and their websites after adding their IP address to your firewall's allow list.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
You may need to consult with the support for the firewall application you are using to determine if it's blocking connections with a specific rule or blocking specific geographical locations by default.

Thank you.