johnchristy

Active Member
Mar 7, 2014
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hi

Today I tried WHM Backup configuraion and optionally I was able to provide my Amazon S3 backup location. I'm 200% sure my Bucket name, Access/Secret keys are correct. Tried few times and getting this error :

Error: Validation for transport “Amazon Cloud” failed: Could not upload test file: SignatureDoesNotMatch: The request signature we calculated does not match the signature you provided. Check your key and signing method.

Screenshot :
IjYsKt2.png

Any idea?

Thanks
 

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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I have not seen any other reports of error messages such as "Could not upload test file: SignatureDoesNotMatch". Could you try entering the secret key again and see if the issue persists? If so, please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

johnchristy

Active Member
Mar 7, 2014
28
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1
cPanel Access Level
Root Administrator
I have not seen any other reports of error messages such as "Could not upload test file: SignatureDoesNotMatch". Could you try entering the secret key again and see if the issue persists? If so, please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
Hello

Your Request id is: 4694659.

I have already authorized public SSH keys.

Thanks
 

briansol

Active Member
Oct 31, 2007
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The keys sometimes copy with a " " space at the end. double check your clipboard in notepad/etc before pasting.
 

Jonathan More

Active Member
Apr 21, 2011
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I added also Amazon S3 backup to my backups, but I see that it back up only accounts, not system dirs or files. System backup still gets backed up to my server though. Is there a way to get those also included to Amazon backup?
 

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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