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WARN You must use an IP address that is on the server

Discussion in 'Security' started by dhaval1983, Jan 2, 2018.

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  1. dhaval1983

    dhaval1983 Registered

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    Hi,
    I get following error while installing an SSL with Cpanel Auto-SSL with Let’s encrypt - can yo please help.

    Code:
    WARN You must use an IP address that is on the server. “server IP address” is not bound. at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 800.
    
    WARN (XID h7czh4) The system failed to install an SSL certificate onto the website “example.com” because of the following error: You must use an IP address that is on the server. “server ip address” is not bound.
    
    I get this error while installation of auto SSL using let’s encrypt
     
    #1 dhaval1983, Jan 2, 2018
    Last edited by a moderator: Jan 2, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you browse to "WHM Home » Server Configuration » Basic WebHost Manager® Setup" in WHM, and verify what's configured for the option labeled "The ethernet device onto which new IP addresses are added. Devices detected with at least one IP are listed in the drop-down, or you may specify another device."? Are you using a loopback address for this option instead of the Ethernet device associated with the IP address?

    Thank you.
     
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