I'm sure this will be denied, but I'll put my experience with these clowns here, for the world to see, at least in the HOPES that something gets done.
FIrstly, I've been following nginx and cPanel for a while. When I heard about their install, I figured I'd give it a shot, right? What harm could be done. Imagine my surprise, when the first thing out of the box was:
But wait, there's MORE. When confronted with this attitude (I'm a developer and a systems admin, so I have a slight clue what I'm doing here), he responded:
So, next he tells me to check basic cPanel stuff (like I'm an idiot or something), then FINALLY, after 3 hours, the solution comes out:
Professional individuals take the good with the bad without automatically banning someone, and a professional individual will NOT automatically jump into "it's your fault" mode. Be VERY careful when dealing with these individuals, and above all, do NOT give them your root password. I mean, if they'll ban someone from their system just because they don't like your responses to their attacks, then think what they'd do to your server if you let them have full control!
Truth be told, despite the unprofessional response here, I was going to go ahead with the order anyways. Why? I need something like this setup. It's sad that someone gets so defensive over their product that they can't stand true, constructive criticism. Oh well, time to find someone else, or maybe do this myself.
FIrstly, I've been following nginx and cPanel for a while. When I heard about their install, I figured I'd give it a shot, right? What harm could be done. Imagine my surprise, when the first thing out of the box was:
Yikes. those are some nasty php errors. But, it gets worse! When posting this on their forums, it was deleted, and the helpdesk response was simply
That's right, folks, the quote of the day. Blame it all on the php configuration, deny anything wrong in your script, and pretend it's all gone mad!
But wait, there's MORE. When confronted with this attitude (I'm a developer and a systems admin, so I have a slight clue what I'm doing here), he responded:
Yeah, I have tings I can give, right? I mean I'm just full of everyting to give. How am *I* to know what is needed to debug? Of course I'm not going to give the clown root access to my server, that's just begging for an accident.
So, next he tells me to check basic cPanel stuff (like I'm an idiot or something), then FINALLY, after 3 hours, the solution comes out:
And, of course, we have a winner. Of course, this clown is still trying to blame everything but his script, and say "hey, we don't do that", we're not to blame!!! Even better? When I corrected him (a proper script would have a failsafe mechanism to detect this), this was exactly his response:
But WAIT, there's even MORE! On going to his website (or trying to) to explain what the problem was, and maybe make some helpful suggestions (like I said, I'm a developer, I know wtf I'm doing, and love being treated like a child!), lo and behold he's actually blacklisted my IP address. Funny, funny stuff there.
Professional individuals take the good with the bad without automatically banning someone, and a professional individual will NOT automatically jump into "it's your fault" mode. Be VERY careful when dealing with these individuals, and above all, do NOT give them your root password. I mean, if they'll ban someone from their system just because they don't like your responses to their attacks, then think what they'd do to your server if you let them have full control!
Truth be told, despite the unprofessional response here, I was going to go ahead with the order anyways. Why? I need something like this setup. It's sad that someone gets so defensive over their product that they can't stand true, constructive criticism. Oh well, time to find someone else, or maybe do this myself.
