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Warning!! Avoid cpanelnginx at all costs

Discussion in 'General Discussion' started by twhiting9275, Oct 25, 2010.

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  1. twhiting9275

    twhiting9275 Well-Known Member

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    I'm sure this will be denied, but I'll put my experience with these clowns here, for the world to see, at least in the HOPES that something gets done.

    FIrstly, I've been following nginx and cPanel for a while. When I heard about their install, I figured I'd give it a shot, right? What harm could be done. Imagine my surprise, when the first thing out of the box was:
    Yikes. those are some nasty php errors. But, it gets worse! When posting this on their forums, it was deleted, and the helpdesk response was simply
    That's right, folks, the quote of the day. Blame it all on the php configuration, deny anything wrong in your script, and pretend it's all gone mad!

    But wait, there's MORE. When confronted with this attitude (I'm a developer and a systems admin, so I have a slight clue what I'm doing here), he responded:

    Yeah, I have tings I can give, right? I mean I'm just full of everyting to give. How am *I* to know what is needed to debug? Of course I'm not going to give the clown root access to my server, that's just begging for an accident.

    So, next he tells me to check basic cPanel stuff (like I'm an idiot or something), then FINALLY, after 3 hours, the solution comes out:
    And, of course, we have a winner. Of course, this clown is still trying to blame everything but his script, and say "hey, we don't do that", we're not to blame!!! Even better? When I corrected him (a proper script would have a failsafe mechanism to detect this), this was exactly his response:

    But WAIT, there's even MORE! On going to his website (or trying to) to explain what the problem was, and maybe make some helpful suggestions (like I said, I'm a developer, I know wtf I'm doing, and love being treated like a child!), lo and behold he's actually blacklisted my IP address. Funny, funny stuff there.

    Professional individuals take the good with the bad without automatically banning someone, and a professional individual will NOT automatically jump into "it's your fault" mode. Be VERY careful when dealing with these individuals, and above all, do NOT give them your root password. I mean, if they'll ban someone from their system just because they don't like your responses to their attacks, then think what they'd do to your server if you let them have full control!

    Truth be told, despite the unprofessional response here, I was going to go ahead with the order anyways. Why? I need something like this setup. It's sad that someone gets so defensive over their product that they can't stand true, constructive criticism. Oh well, time to find someone else, or maybe do this myself.
     
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  2. laluvirtual

    laluvirtual Member

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    thanks it's very informative thread
     
  3. securitywonks

    securitywonks Registered

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    PHP Notice: Undefined index:

    Errors occurs when Variable is not set.

    using isset($variable) will solve that kind of errors.

    These Errors will be shown when <?php error_reporting(E_ALL); ?> is enabled etc... kind of situations.

    just some thoughts.

    Note: I am using cpnginx in one of our servers. it works nice without issues. Just an update.

    post when you find a better extension, thank you
     
  4. twhiting9275

    twhiting9275 Well-Known Member

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    Of course they will, because they're errors that need to be addressed and fixed, instead of ignored and blamed on the system as the vendor does. Simply brushing these errors off is incompetence at it's best.

    As far as replacement, just look here.
     
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  5. syslint

    syslint Well-Known Member

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  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    These sorts of threads help no one, closed.
     
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