WARNING: Stay AWAY from RAZORSKINS

So you would not have warned anyone else about the problems in this skin if they had issued you a refund? You should warn us because you love us, not as some ultimate punishment in a blackmail scheme. :p

Why don't you post this in their thread?

I would be wary of any package that doesn't offer either a demo/trial or a satisfaction guarentee. There is at least one member of this forum quoted with a testimonial on the razorskin site. I wonder what they have to say about the skin.

Maybe it is something with Macs or maybe it is just something with you. I will be interested in how this plays out.

 

I should have done this a long time ago.

I bought one of their skins about a year ago. The thing is never updated. I too requested a refund and was denied. Unfortauntely, I made the HUGE mistake of paying via PayPal and had no recourse.

Want to know what is worse? I gave them a good review within the first week I had it and it constantly shows up on their page. I specifically requested that it be removed, but that was ignored.

Dismal company, dismal support. Whatever you do, do NOT buy anything from them.

 

That is terrible.

Yours was the endorsement I was referring to. Thank you for posting to clear that up.

 

It was (and is still) a very frustrating experience. I posted it because they made a custom color for me very quickly and very cheaply, but when I installed it and started testing it, I came across number usability issues and some outright bugs. The WHM skin was completely useless. They promised an update which came about 4 months later, and since then, ZERO updates. And even that update didn't resolv most of the issues.

Maybe I should get some therapy to get it out of my system.

 

Don't feel bad, I feel as ripped off as you do.

Brenden

 

Is this what you were referring to?
"Not only is the design very functional, but the support we have received has been absolutely top-notch! I suspect that these skins will get better and better over time!"

Anyway Webmotion, I hope you can post in this thread to explain to the poor customer.
It takes >10 good feedbacks to make up for 1 bad feedback.
Learnt this from Ebay.Also hope you guys can settle this dispute.

 

Thanks for the heads up!

 

Yeah, that was my recomendation. I contacted them again yesterday adn they told me they have removed it. Turns out they had deleted my user account too, so they created a new one, and I redownloaded their WHM theme. I'm sure I must be missing it, but I cannot find any account functions in it. Very bizzarre. I sent them a message last night. We'll see if I am just overlooking it, or if they have not put in account functions yet.

I havn't even looked at the cpanel skin...doubt I will.

 

Looks like they have removed it. It has been replaced with an endorsement by an elink reseller.

 

Interestingly, I wasn't overlooking it, it was a 'bug.' No account management in a WHM theme is a bug?

Oh well, they sent out a fix, so we'll see what's what.

The latest problem I noticed is that there is no way to change the WHM theme in their theme, so once you've gone to their theme, you have to edit the .whmtheme file to switch back to X.

 

Occasionally we have an unhappy client; we will not be influenced by hostile and idol threats. Our terms and conditions are set in place for certain reasons. Anyone who has been in the industry knows that the hosting industry is a constant revolving industry. Change it taking place everyday and I have not yet seen any hosting product that has no bugs, conflicts or installation issues. There will never a complete product in the industry; everything has to stay up to date. As well you will never find hosting products that will do everything you need it to do out of the box. (Some may differ) but as far as the norm, NO!. Majority of the issues we have had with Elink have been very minor adjustments. Initial knowledge can help fix minor issues with out the need for support. We have over 12 years in the industry with in depth knowledge of server technology, infrastructure and scripting. Think about it. I think we just all become a bit more selfish when our personal business is at stake and want things the way we want them. Other than that we have about 367 clients using Razorskins products. Not everyone is going to be totally happy due to their own expectations. Once our licensing system is in place then we will be able to offer refunds, until then we have no other choice. As far a Mr. Mahaffey is concerned it is funny that our servers still report he is stilling using the product and is requesting a refund.

 

What are you talking about? Its a design... I have been in the business a lot longer than you have, all of what you said is true for the most part. The industry does change. But your product is a design contingent upon a product you have no control over (IE; cpanel). Your design (layout) should work the same as what's currently offered in a cPanel theme. not worse off. Web design changes are easy and minor to correct. But one guy is having a problem that no account menus at all appear.. Thats bad programming period on your part, you can't blame anyone else for that, and it's not his job to fix it. He paid you for a product not for 50% of a product. Or he should have been so advised that not all functions are currently working. You gave him the impression and many others it seems that the product was complete. Dont give me any crap about it being constantly updated. Constantly updated is 1 thing to throw out a product thats missing entire variables inside WHM is another. Sorry end of dicussion. Trust me if I paid for a product that apparently has been done as happhazardly as yours - I would be getting my money back. Its called Better Business Bureau. If I were running your company I would stop accepting new orders get everything working the way it should then improve on that. But basics should be working without a hitch. Sloppy, Sloppy. Sloppy programming. Not to mention money hungry

 

I think the inability to manage accounts in a WHM skin goes a little beyond what most people would consider a bug...

I tried to get a refund a year ago. They denied it. I was quite irritated. Time has lessened it. I was glad that they recreated my account, but I still find the skin quite lacking compared to RVSkin. I switched to that soon after the razroskins fiasco and I couldn't be happier.

And, really, the X skin is fine for WHM. No need for anything fancy there.

 

and on a side note. how dare you the owner or operator of the site sit there and say " if he wants a refund so bad, why is he still using the skin".. HELLO he paid for it!! You won't give him his money back, whats he supposed to do NOT use it! You sir are not professional in the least, your actually BLAIMING your customer. Your a moron, plan and simple.

 

I bought some skins from these guys a while back I have had no major issues. Infact my clients like them....Bitching its not going to get your anywhere in life.. I would still buy from them again.

Look at yourself...LMAO!, You do web design and use web design templates? Now thats funny! Get some skills!