Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

WARNING: You logged in with the reseller or root password.

Discussion in 'General Discussion' started by SwissBob, Oct 10, 2015.

  1. SwissBob

    SwissBob Registered

    Joined:
    Oct 10, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Gnomeland
    cPanel Access Level:
    Reseller Owner
    Hi Everyone

    I know this question has been asked before, by reading through the previous threads but I cannot find the answer in them as I think the layout has changed since the time of those responses.

    As a new owner of a reseller package (purely for own use, though), I am working my way through the set-up in WHM. The Root Domain is done and I'm in the process of setting up hosting for another domain.

    My problem is that, while I have set a separate password for the (currently, only) Secondary Domain, the cPanel is only accessible using the Root Domain password. This results in the aforementioned Warning in the title of this thread and the Root Domain being selectable in the drop-down menu.

    While the domains hosted will all be mine I will be using contractors from time to time to carry out work "inside". I would like to know how this can be achieved without them having access to the Root Domain and / or all the other Secondary Domains hosted in this way.

    Can somebody please help? Many thanks, in advance, for all your advice.
     
    #1 SwissBob, Oct 10, 2015
  2. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    694
    Likes Received:
    112
    Trophy Points:
    168
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    You would just give them the cPanel user / password of that account, don't give them access to your cPanel account that has reseller permissions. Or are you saying there are times where they may need to access your reseller account and do not want them to be able to log into other cPanel accounts?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Jcats, Oct 10, 2015
  3. SwissBob

    SwissBob Registered

    Joined:
    Oct 10, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Gnomeland
    cPanel Access Level:
    Reseller Owner
    Hi Jcats - thanks for getting back on this. The secondary account password doesn't work when I try it on the domain, only the root password works!

    As and when contractors are "in", they would have access only to the domain they're working on, no other.
     
    #3 SwissBob, Oct 10, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,639
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    This indicates an issue with the account password. Have you tried changing the account password and logging in via cPanel with the new password?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Oct 12, 2015
  5. SwissBob

    SwissBob Registered

    Joined:
    Oct 10, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Gnomeland
    cPanel Access Level:
    Reseller Owner
    Hi Michael - many thanks for your response. Having tried this once before hesitated to do it once again but did.

    Fortunately, this time, it worked. :)

    Thanks again.
     
    #5 SwissBob, Oct 12, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,639
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Oct 12, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - WARNING logged reseller
  1. cPanelResources

    Tutorial How to Fix Mixed Content Warnings

    cPanelResources, Jun 14, 2018 at 3:14 PM, in forum: Security
    Replies:
    0
    Views:
    41
    cPanelResources
    Jun 14, 2018 at 3:14 PM
  2. Umar Farooque

    Litespeed PHP Warning: mkdir(): Permission denied

    Umar Farooque, May 20, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    110
    cPanelLauren
    May 21, 2018
  3. ibrahim saad

    A warning occurred while processing this directive

    ibrahim saad, May 16, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    134
    cPanelMichael
    May 17, 2018
  4. PCZero

    New SymLink Warning

    PCZero, May 12, 2018, in forum: Security
    Replies:
    18
    Views:
    235
    cPanelLauren
    May 23, 2018
  5. Corey Kretsinger

    In Progress [CPANEL-20227] "Dangerous: Rejecting invalid log file" warning during transfer

    Corey Kretsinger, May 12, 2018, in forum: Data Protection
    Replies:
    4
    Views:
    234
    Corey Kretsinger
    May 16, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice