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Web disk too slow

Discussion in 'Data Protection' started by AlexCl, Dec 19, 2013.

  1. AlexCl

    AlexCl Active Member

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    We've got a client who is insisting on using cpanel web disk. We've helped him configure on windows and have done one for ourselves. The problem we're facing is the very slow transfer rate.

    While usig FTP we get great speeds of up to 10 MB/s, through the web disk option the speed doesn't go over 10 KB/s . It's exactly the same for us and the client. We're using different ISP's so it's not that. Does anyone have any idea of what can be the cause?

    Is there any third party software that can use this feature and doesn't work through PHP ( the client has largefiles to upload )?

    The main thing is that he wants to have a network folder, not use an FTP/SCP client. We're both using Windows 7.

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Are there any firewall rules or traffic shaping rules enabled on the server or from the data center that could contribute to the reduced speed?

    Thank you.
     
  3. AlexCl

    AlexCl Active Member

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    No there aren't any rules and the DC hasn't done anything. FTP, SFTP and Rsync work just fine.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You are welcome to open a support ticket using the link in my signature if you feel this is an issue with the Web Disk service itself. Let us know the ticket number so we can update this thread with the outcome.

    Thank you.
     
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