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Web login-password generator-ajax error

Discussion in 'General Discussion' started by josh77, Sep 28, 2016.

  1. josh77

    josh77 Registered

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    Good day,

    I am trying to login to my company's account. Based on the password I was provided, I am able to login successfully, however because we have not updated our password in over 180 days, I am re-directed to a page to update the password.

    When I use the password generator, I get an AJAX error. I have also tried creating my own password, and also generating a 12 digit password with a 3rd party app, and still the same.

    I am using Chrome but I have also tried the same process in a second browser, Ubuntu Browser.

    I have attached a screen shot of the whole affair.

    Questions are welcome, and any advice is much appreciated.

    Many thanks
     

    Attached Files:

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You can try ignoring the warning messages and proceeding to update the password. However, it's likely this will require the help of your web hosting provider. I recommend contacting your hosting provider to report the error message.

    Let us know if you have any additional questions.

    Thank you.
     
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  3. josh77

    josh77 Registered

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    Thank you Michael,

    I thought cPanel is our web hosting provider.

    Also, I tried ignoring the error message, but it will not let me proceed.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  5. josh77

    josh77 Registered

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