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Web-mail not working

Discussion in 'E-mail Discussions' started by sadanoops, Apr 18, 2008.

  1. sadanoops

    sadanoops Member

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    Hi Guy & Girls -

    My clients are not getting E-mails in the Web-mail account with my hosting company. They were getting E-mails yesterday, but today if you send a e-mail to there account they are not getting it nor are any E-mails showing up ???

    Any help would be great on this ASAP

    Sadanoops
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend contacting your web hosting provider. If they are migrating from mbox to maildir, that would be consistent with what you are experiencing. In any case, they should be notified as they may be able to give you a head's up if they're doing something or they may be unaware of this situation and they would need to take corrective action as a result of this situation.
     
  3. sadanoops

    sadanoops Member

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    I own the hosting company i looking for help on this - so i can fix for my clients
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In that case, you may wish to submit a support ticket: http://tickets.cpanel.net/submit
     
  5. rpmws

    rpmws Well-Known Member

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    are the emails in the mail queue? are they being rejected because of a total account over-quota issue possibly? is there anything in the logs when a message is sent to the account? can the customer send to himself locally?
     
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