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Web service cut off several months early ...

Discussion in 'General Discussion' started by BurningFeetMan, May 13, 2004.

  1. BurningFeetMan

    BurningFeetMan Registered

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    Hey all,

    I've recently had my web service cut off several months early by one of the larger Cpanel webhosting companys, and I'm now left wondering what to do!

    My mate recomended I post here due to the good community atmosphere and general positive feed back.

    The last communication I had with the company, was that I planned to end my service in October 2004, and not continue it due to my own personal reasons. (I did this so I would not get any bills generated automaticly from their side)

    The next day I've found my service completely cut, with no-one replying to any of my messages.

    Any help would be most appreciated.


    Cheers :(
    BFM
     
  2. qbert1987

    qbert1987 Well-Known Member

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    what company was it?
     
  3. bamasbest

    bamasbest Well-Known Member

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    Well, if you've paid for service thru a specific time and your requests to either bring you back online or refund the unused portion of your money go unanswered, there is little that any of "us" can do, short of advising that you may have legal rights to prosecute/recover your funds.

    If you used a credit card, it may be possible for you to work with your bank and have the hosting company "charged back."
     
  4. kris1351

    kris1351 Well-Known Member

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    If you paid for the service until October then they owe you service until then. Try to get in touch with a sales manager and get it straightened out.
     
  5. BurningFeetMan

    BurningFeetMan Registered

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    Yes,

    I will be phoning them today. The main issue I have is that I may have lost all my files on the server.

    Qbert, the company was iminteractive, and I was using a subdomain of the company, but paying for webspace and bandwidth. (I set is up so I could learn things like php, flash, and improve my html)

    Will post my updates as they come.

    BFM
     
  6. BurningFeetMan

    BurningFeetMan Registered

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    Finally contacted!

    They've had a hard drive failure, but hopefully the back ups will have all my old data on it!

    Yay! These guys have been very good over the past two years, and I thought it was odd that they might have cut my service!!!
     
  7. qbert1987

    qbert1987 Well-Known Member

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    thats good to hear,
    how commen are hard drive failure's? commen enouth to need a backup drive? or just a 1 in 100 unlucky drive?
     
  8. bamasbest

    bamasbest Well-Known Member

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    qbert,

    Murphy's Law applies to hard drive failures.

    If you routinely backup files, your drive(s) will never fail.

    Miss one backup or never backup, your drive(s) are sure to fail;)
     
  9. PWSowner

    PWSowner Well-Known Member

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    That must be why I haven't had a failure in the last 2 years. ;)
     
  10. beebware

    beebware Active Member

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    I know one company which has a dedicated server, without Cpanel etc, in a totally separate datacenter which they use for backups. Therefore if the main datacenter goes up in flames or something like that, at least the data is recoverable.

    Me personally? I try to regularly download my own backups to my Windows PC, but as soon as I get my 4th 200Gb HD for my "home server", I'm going to set my Cpanel server to backup to that (different country to the Cpanel server as well ;) ). My data should survive a nuclear blast this way - whether I'll care or not will be another matter :)
     
  11. PWSowner

    PWSowner Well-Known Member

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    If we ever have that nuclear war we were prepared for in the early 80's I have a feeling most of the internet backbone lines will be gone. ;)
     
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